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dapage75
Contributor I
April 29, 2020
Question

Alexa wont skip to the next song

  • April 29, 2020
  • 4 replies
  • 1236 views

When starting Amazon Music from Alexa it will not skip to the next song. It will do so when started from SONOS and even with Spotify. I have tried disabling and enabling and removing all my devices, resetting them then reinstalling and finally enabling the Alexa skill. Non of this works and it’s very frustrating and seem like SONOS is either doing it on purpose or ignoring all the threads on the SONOS community. Having a device that cannot skip or resume tracks defeats the purpose of having a smart voice enabled device in the first place. Otherwise, I will just connect my phone to my stereo with an auxiliary input and just do it myself knowing that this way WORKS 100%OF THE TIME

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    4 replies

    AjTrek1
    AjTrek1
    April 29, 2020

    Hi @dapage75 

    Is your question regarding Sonos or an Alexa device integrated with Sonos? A Sonos Play:1 does not have Alexa built-in. That feature belongs to the Sonos One. Click here to see and learn the differences.

    FYI, my Sonos One with Alexa will play Amazon Music, pause/resume and skip songs.

    Together Everyone Achieves More = T.E.A.M.
    dapage75Author
    Contributor I
    April 29, 2020

    Hi there! Good question. 

    My sonos PLAY1 and CONNECTS are not integrated with Alexa built rather I use an Echo to control them. Everything was working perfectly until about 6 weeks ago when news of SONOS Radio launching occurred. Seems dubious

    AjTrek1
    AjTrek1
    April 29, 2020

    Hi there! Good question. 

    My sonos PLAY1 and CONNECTS are not integrated with Alexa built rather I use an Echo to control them. Everything was working perfectly until about 6 weeks ago when news of SONOS Radio launching occurred. Seems dubious

    Hi @dapage75 

    OK...blame it on Sonos Radio :joy: LOL. Seriously, Sonos Radio is a service that you have to actually subscribe to (even though it’s free). Also, Sonos Radio didn’t go live until a little over a week ago.

    I suggest you:

    1. Unplug all Sonos
    2. Unplug your Alexa devices
    3. Unplug all wireless and wired clients to your router
    4. Sign-out of Alexa
    5. Check your routers admin page for updates and install if available
    6. Reboot your router
    7. Power cycle your iOS or Android device.
    8. Make sure your device and Sonos App are up-to-date
    9. Sign-into Alexa
    10. Disable and the re-enable the Sonos skill in the Alexa app
    11. Plug in Sonos 1x1 and let each come back B4 moving to the next
    12. Plug-in you Alexa devices and let each come back
    13. Plug-in your other wired and wireless clients 1x1
    14. Test your Sonos and Alexa

     

     

    Together Everyone Achieves More = T.E.A.M.
    UKMedia
    UKMedia
    April 29, 2020

    There does seem to be an intermittent issue with Next & Prior.  I’ve tried to help a few people experiencing this issue but could never replicate it myself - until 2 days ago. (Not sure that this was a good thing!)  Then, just by powering down and back on again the affected Sonos device, (a Beam) the issue has disappeared again.

    Remember: Sometimes Red Wine helps :)
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