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vincent b
Contributor I
Mar 16, 2018 7:04 PM UTC
Answered

Alexa Won't Talk to Me!

All set up; couldn't get the Alexa App on to Mac (should I be able to?) si I Used Sonos App in the 'Skills' section and added from there. When that didn't work for voice recon. I tried my wife's phone (I don't carry one). Sonos App recognises where it is in the house etc. using both. and I added Spotify / radio stations etc. . On the Alexa side it recognises the speaker and where it is plus I added Spotify there. ie. I think it's all in place. Speaker can play radio etc. (white light on top but the voice activation thing... nothing. Any ideas what I've missed??
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    Chris
    ChrisAnswer
    Lead Maestro
    Mar 17, 2018 1:45 PM UTC
    Try plugging the Sonos One into your router via Ethernet cable. Chose boost setup on her old phone. Follow setup. When done go to Sonos settings. Advanced. WiFi. Enter your WiFi info. The. Unplug atd out where you want it. Then make sure it is working in Sonos app. Then go into alexa app on her old phone and setup it in alexa.
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
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    10 replies

    Chris
    Chris
    Lead Maestro
    Mar 16, 2018 7:45 PM UTC
    What is your Alexa device. Do you have a Sonos One or are you using an Amazon device (dot, echo, show etc.).
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    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    UKMedia
    UKMedia
    Mar 17, 2018 9:10 AM UTC
    All set up; couldn't get the Alexa App on to Mac (should I be able to?) si I Used Sonos App in the 'Skills' section and added from there. When that didn't work for voice recon. I tried my wife's phone (I don't carry one). Sonos App recognises where it is in the house etc. using both. and I added Spotify / radio stations etc. . On the Alexa side it recognises the speaker and where it is plus I added Spotify there. ie. I think it's all in place. Speaker can play radio etc. (white light on top but the voice activation thing... nothing. Any ideas what I've missed??

    You should have two white lights on the top of your Sonos One - the small white round light indicates if the mic is on or off.
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    Remember: Sometimes Red Wine helps :)
    vincent bAuthor
    Contributor I
    Mar 17, 2018 11:55 AM UTC
    Hi - it's a Sonos One - aha! Just one white light on the top - how do I activate that?
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    Chris
    Chris
    Lead Maestro
    Mar 17, 2018 12:25 PM UTC
    On the top of the circle at top there is a microphone logo. Tapping it lights up the microphone light telling you it is on
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    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
      vincent bAuthor
      Contributor I
      Mar 17, 2018 12:40 PM UTC
      Thanks - I've tapped - no light...
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      Chris
      Chris
      Lead Maestro
      Mar 17, 2018 12:43 PM UTC
      Strange. You have setup in alexa app?
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      Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
      Chris
      Chris
      Lead Maestro
      Mar 17, 2018 12:44 PM UTC
      Have you done this

      https://sonos.custhelp.com/app/answers/detail/a_id/4347/~/setting-up-the-sonos-one-with-amazon-alexa
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      Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
      vincent bAuthor
      Contributor I
      Mar 17, 2018 1:25 PM UTC
      Issue may be I was trying to do it all via the Mac - I don't carry a mobile. I'll borrow my wife (if she'll let me ) when she gets home - her old one (without the SIM card in) can't find the SONOS network so maybe that's the issue there. Thanks for your help both of you:)
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      Chris
      ChrisAnswer
      Lead Maestro
      Mar 17, 2018 1:45 PM UTC
      Try plugging the Sonos One into your router via Ethernet cable. Chose boost setup on her old phone. Follow setup. When done go to Sonos settings. Advanced. WiFi. Enter your WiFi info. The. Unplug atd out where you want it. Then make sure it is working in Sonos app. Then go into alexa app on her old phone and setup it in alexa.
      Translate
      Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
      vincent bAuthor
      Contributor I
      Mar 17, 2018 9:06 PM UTC
      Thanks for all the Help - worked out (finally) and sounds Great 🙂
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