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User47683
Avid Contributor I
October 28, 2017
Answered

Alexa won’t respond to stop command

  • October 28, 2017
  • 14 replies
  • 66211 views
I successfully set up my echo dot to control my sonos speakers. It will play radio stations and change from radio to streamed music but it won’t respond to my command to stop playing. I have disabled and renabled the sonos skill and rebooted my echo dot. Any help would be appreciated.
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    Best answer by Keith N
    Hello everyone. Here is an article that goes over the commands that work best using the Sonos Skill on Alexa.

    If you are still having troubles using voice commands, feel free to give our support technicians a call to troubleshoot this in real time over the phone.

    14 replies

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    fittipaldi
    Contributor I
    May 7, 2018
    I recently installed Alexa on 3 Sonos Play:1 units and 1 Echo dot unit. After several days of working well, Alexa now does not respond to any commands to stop. This is true for music and radio, and I've tried several different versions of "stop": "shut off", "stop playing...", "shut up", and so on. I have also tried being explicit about what device to turn off. It happens when only one device is playing and when several devices are playing. I have not switched profiles. I have checked the Alexa history, and she is hearing commands correctly. The only thing that works is manually triggering the power button on the top of the Sonos unit.

    This sure is frustrating. Is Sonos working on this?
    Keith N
    Keith NAnswer
    Sonos Staff
    May 15, 2018
    Hello everyone. Here is an article that goes over the commands that work best using the Sonos Skill on Alexa.

    If you are still having troubles using voice commands, feel free to give our support technicians a call to troubleshoot this in real time over the phone.
    Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
    doctorlunch
    Contributor I
    September 23, 2018
    I have had the same problem when playing radio stations from Tune in. Sometimes it responds to "stop" and other times it doesn't. The Sonos One does not seem to work as well as the Amazon Echo's especially when trying to say "stop". It even rubs salt into the wounds by turning up the volume each time I say "stop". I find that the only way to stop it (apart from manual intervention) is to change from the radio to something like Spotify and then use the stop command. This works 95% of the time. In my view it is a glitch that needs to be worked out with the Sonos team but its a tough nut to crack because of the intermittent nature of the problem.
    Alexa Bong
    Lyricist II
    June 14, 2019
    To fix this issue on the Sonos One:

    1) Open the Sonos app, go to More - Room Settings - Your Room - Amazon Alexa and select Deregister
    2) Open the Alexa app, go to devices, find your speaker and select Deregister
    3) Refresh the devices list in the Alexa app by pulling down on the list. Your device will still be listed as a speaker rather than an Alexa device, now delete it again. Repeat these steps until your device no longer shows in the Alexa Devices list.
    4) In the Alexa app go to Skills and remove the Sonos skill.

    Your system is no longer linked to Alexa and can be reset up.

    1) In Alexa app add the Sonos skill and login to your account. It will prompt you to discover devices - do this. Now you should be able to control the speaker through the Alexa app by saying “Alexa play Spotify in kitchen” (where kitchen is your room or speaker name)
    2) Open the Sonos app and add the Alexa voice service.

    You can now control music just by saying “Alexa stop” instead of giving the room or speaker name.
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