Skip to main content
User47683
Avid Contributor I
October 28, 2017
Answered

Alexa won’t respond to stop command

  • October 28, 2017
  • 14 replies
  • 66211 views
I successfully set up my echo dot to control my sonos speakers. It will play radio stations and change from radio to streamed music but it won’t respond to my command to stop playing. I have disabled and renabled the sonos skill and rebooted my echo dot. Any help would be appreciated.
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Best answer by Keith N
    Hello everyone. Here is an article that goes over the commands that work best using the Sonos Skill on Alexa.

    If you are still having troubles using voice commands, feel free to give our support technicians a call to troubleshoot this in real time over the phone.

    14 replies

    jgatie
    jgatie
    October 28, 2017
    Try "Alexa, pause in (room name)" instead of stop.
      BoredofBalham
      Prodigy II
      October 28, 2017
      Pause

      Resume

      Not stop.

      I can’t find the link at the moment but acquainting yourself with Alexa commands will assist you in getting the best out of your system.
        jgatie
        jgatie
        October 28, 2017
        Stop works, but it conflicts with so many other Alexa commands, it is quirky. I found like BoB, that pause, resume, skip, previous are better than stop, play, next, back. Ymmv.
          UKMedia
          UKMedia
          October 29, 2017
          If you check Settings-History within the Alexa app, is it correctly hearing Stop?
          Remember: Sometimes Red Wine helps :)
          jafisher5
          Lyricist I
          November 8, 2017
          I had this same problem and couldnt really get much help, but I did figure out a fix, at least for me.

          My Sonos One was grouped in the Alexa app in a room, and because of this I had to say Alexa Stop playing on room-name , I moved the Sonos speaker out of the group and now I can just say Alexa Stop, Alexa Play, etc etc.
            lkh71
            Contributor I
            February 14, 2018
            thank you - was so frustrated!!!
            Collinco94
            Contributor I
            March 6, 2018
            I am having the same issue with my alexa tap and stopping playing music in my library with the sonos soundbar. I have tried "alexa, stop playing music in Library", along with other general "stop music" commands, but it does not work. Anybody have any other recommendations? Thanks.
            Jaecwe
            Lyricist I
            March 9, 2018
            you have to know that Sonos one is connected at severals providers, like amazon, Sonos, Spotify etc, so you have to check every provider and make combinations settings up amazon, Sonos principal, in this case i try whit ... go to Alexa app and choose " Living room ... not others but i think is different ad situations.
            dpinskey
            Avid Contributor III
            March 23, 2018
            Just started having problems with my Play1 with built in Alexa to execute commands to play or pause music and change stations that have previously worked with no problems. Alexa responds with a chime and says ok but then nothing, then I must use the app to issue the commands. Whereas, upon issuing the same command to my Echo Dot, the command is executed immediately on the Dot as well any Sonos equipment where I tell it to play.

            Note: Commands to the Alexa on Play1 to turn on Philips Hue lighting and ask for information like what the current time is works just fines.
            dpinskey
            Avid Contributor III
            March 23, 2018
            Another interesting thing I just noticed. No matter what song I play on my system (through the Sonos app or by Echo Dot command) when I ask Alexa on the Play 1 what song is playing it responds with Lonely Boy by the Black Keys and so does the Echo Dot.
            Show more replies
            Terms & ConditionsAccessibility statement