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antny024
Contributor I
December 31, 2020

Alexa volume VERY low on Sonos Beam

  • December 31, 2020
  • 97 replies
  • 13520 views

When my Sonos Beam volume is set a comfortable level for watching tv and I ask Alexa a question, the volume of her response is too low. I am unable to hear the answer.  If I raise the volume of the Fire Cube it doesn’t change the volume on the Beam. If I raise the volume of the Beam I can hear her response, BUT the volume is WAY too loud to watch tv.. 

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    97 replies

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    Formidible
    Formidible
    Trending Lyricist I
    May 29, 2022

    Yes. Well on Reddit #sonos group many people are saying they are getting the update now. Admittedly this won't necessarily solve the low volume on Alexa or Google Assistant. Interesting though, I have just replaced my TV with a new LG TV connected to my arc soundbar. This has improved the volume. 

    Ken_Griffiths
    Ken_Griffiths
    May 29, 2022

    Yes. Well on Reddit #sonos group many people are saying they are getting the update now. Admittedly this won't necessarily solve the low volume on Alexa or Google Assistant. Interesting though, I have just replaced my TV with a new LG TV connected to my arc soundbar. This has improved the volume. 

    The Wife and I use an older LG (C9) TV and we’ve not had the issue with Alexa volume. The TV volume in the Sonos App is usually shown in the region of 35%, or thereabouts, and we hear the Alexa assistant just fine, so it must vary by TV manufacturer.

    mfclima
    Lyricist I
    July 1, 2022

    Don't know if it helps anyone but I had the same issue but seems better after reducing my TV (not beam volume) to zero. I forced my LG TV to select internal speaker, not HDMI then reduced the volume to zero. Then when it switched back to HDMI input increased beam volume to comfortable level. Alexa voice level is OK now. I guess the voice assistant level is preset in relation to beam volume and if the input from device (e.g TV) is different this screws it up. Would still be great to have a separate voice assistant volume in the sonos app. 

    This REALLY worked!! Thank you so much. 

    DougBnyc
    Lyricist I
    August 24, 2022

    I’ve got this problem using a Fire Cube plugged into HDMI 2 port on my TCL (google tv OS), and the eArc HDMI 1 port connected to the Beam.  I can hear the initial chime (softly) and Alexa is so soft compared to the content I’m play either from the fire cube or directly from an app on the TV.  Does anybody have any new ideas on a resolution?

    mcfc4heatons
    Avid Contributor I
    September 6, 2022

    Same issue here Sonos Ray + Fire TV Cube ... Can barely hear the voice assistant on the cube...

    jgatie
    jgatie
    September 6, 2022

    Same issue here Sonos Ray + Fire TV Cube ... Can barely hear the voice assistant on the cube...

     

    Turn it up using the Volume+ button on the Cube itself.

      twuk
      Enthusiast II
      October 30, 2022

      Just came looking for the same thing. Alexa volume on Sonos Arc is way too low for us, enough to be unusable. I don't want to reduce the volume of our surrounds to ‘fix’ it, and I'm not clear how setting a max volume would change anything.

       

      Shocking to see this still isn't resolved given how old this thread is, and these products aren't new to market!

        TheMaltMan
        Lyricist I
        November 12, 2022

        So I finally bit the bullet and upgraded to Sonos 2 today and this is a problem now, no issues before. Can hardly hear Alexa at all now!

         

          rjames
          November 13, 2022

          Same issue   Seems to make use of alexa worthless

            darkling
            Lyricist III
            November 15, 2022

            I have a Beam Gen 1 and the Google Assistant volume is far too quiet.

            People buy these speakers because they're smart speakers, but not being able to set the voice assistant volume independently of the overall volume makes the product unfit for purpose, in the case of the Beam.

            Sonos... You absolutely need to solve this issue above all else, by either increasing the volume of Google Assistant / Alexa, or allowing the user to set the voice assistant volume independently.

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