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antny024
Contributor I
December 31, 2020

Alexa volume VERY low on Sonos Beam

  • December 31, 2020
  • 97 replies
  • 13520 views

When my Sonos Beam volume is set a comfortable level for watching tv and I ask Alexa a question, the volume of her response is too low. I am unable to hear the answer.  If I raise the volume of the Fire Cube it doesn’t change the volume on the Beam. If I raise the volume of the Beam I can hear her response, BUT the volume is WAY too loud to watch tv.. 

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    97 replies

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    Dreadnatty
    Lyricist III
    November 10, 2021

    This is a joke already. He Alexa is basically useless unless one wants to listen to their TV at deafening volumes. Its INSANE that Sonos engineers havent been able to create a separate independent volume control to solve the problem. Its been MONTHS. I have several SONOS products and wont be buying any going forward if they refuse to fix a simple problem.

      Mayhew132
      Mayhew132
      Trending Lyricist II
      November 16, 2021

      Still no update on this in today’s update v13.4 :(

      https://support.sonos.com/s/article/3521?language=en_US

        Dreadnatty
        Lyricist III
        November 16, 2021

        Its absolutely astonishing that SONOS wont address this issue. Im so pissed off at this point. I have several SONOS products and until they fix this I’m never buying another one and will continue to tell friends/family to buy something other than SONOS.

          Walt 83
          Lyricist II
          November 24, 2021

          For what it's worth I fixed this by lowering my surround audio offset from +15 to -15 on both tv and music. 

           

          Settings>System>Product Name>Surround Audio

           

          I also set the volume limit to something that made sense for me. This fixed the issue realted to volume being set by Alexa. 

           

          I hope this helps someone!

           

          Walt

            Nissan1968
            Contributor I
            November 30, 2021

            Just bought new ARC this needs to be fixed considering what we are paying for. Probably will hook echo dot back up for now.

              chinawildman
              Lyricist I
              November 30, 2021

              This is the problem with investing in a “system”… once they’ve gotcha they don’t really care much about supporting their existing customer base’s concerns… only in selling more **** to you. 

              I would gladly pay $5 to have this issue fixed and I bet if Sonos could charge each of their customers that to have it fixed, it would’ve been done yesterday.

               

              Moderation edit: removed offensive language

              jgatie
              jgatie
              November 30, 2021

              This is the problem with investing in a “system”… once they’ve gotcha they don’t really care much about supporting their existing customer base’s concerns… only in selling more shit to you. 

              I would gladly pay $5 to have this issue fixed and I bet if Sonos could charge each of their customers that to have it fixed, it would’ve been done yesterday.

               

              I count 19 unique complaints in this thread.  $5 x 19 = $95, which would cover my software engineer salary for just a little over an hour.   

              Nissan1968
              Contributor I
              December 1, 2021

              For what it worth this is what I did. Prior to getting ARC had a echo dot hooked to a Bluetooth speaker. After hooking upARC and enabling Alexa I unplugged dot. Noticed volume really sucked with Alexa like all the complaints on here. Have ARC setup in in app under  “living room” so when I give Alexa a command I hear it over my Bluetooth speaker. If I want play Amazon music I tell Alexa to play in living room and it plays over the ARC. I can control the volume on Bluetooth speaker to my liking.

              twoby
              Lyricist I
              December 2, 2021

              I have the same problem with the volume of the tv and alexa.  It is very annoying.

                JuhaFIN
                Contributor I
                December 3, 2021

                Same problem here. Please SONOS fix this asap! Usually night time we use tv very low volume and next time morning Alexa is so low that u cannot hear it :(

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