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antny024
Contributor I
Dec 31, 2020 4:42 PM UTC

Alexa volume VERY low on Sonos Beam

When my Sonos Beam volume is set a comfortable level for watching tv and I ask Alexa a question, the volume of her response is too low. I am unable to hear the answer.  If I raise the volume of the Fire Cube it doesn’t change the volume on the Beam. If I raise the volume of the Beam I can hear her response, BUT the volume is WAY too loud to watch tv.. 

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    Dreadnatty
    Lyricist III
    Nov 10, 2021 5:36 PM UTC

    This is a joke already. He Alexa is basically useless unless one wants to listen to their TV at deafening volumes. Its INSANE that Sonos engineers havent been able to create a separate independent volume control to solve the problem. Its been MONTHS. I have several SONOS products and wont be buying any going forward if they refuse to fix a simple problem.

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      Mayhew132
      Mayhew132
      Trending Lyricist II
      Nov 16, 2021 8:49 PM UTC

      Still no update on this in today’s update v13.4 :(

      https://support.sonos.com/s/article/3521?language=en_US

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        Dreadnatty
        Lyricist III
        Nov 16, 2021 8:58 PM UTC

        Its absolutely astonishing that SONOS wont address this issue. Im so pissed off at this point. I have several SONOS products and until they fix this I’m never buying another one and will continue to tell friends/family to buy something other than SONOS.

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          Walt 83
          Lyricist II
          Nov 24, 2021 12:12 AM UTC

          For what it's worth I fixed this by lowering my surround audio offset from +15 to -15 on both tv and music. 

           

          Settings>System>Product Name>Surround Audio

           

          I also set the volume limit to something that made sense for me. This fixed the issue realted to volume being set by Alexa. 

           

          I hope this helps someone!

           

          Walt

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            Nissan1968
            Contributor I
            Nov 30, 2021 3:01 AM UTC

            Just bought new ARC this needs to be fixed considering what we are paying for. Probably will hook echo dot back up for now.

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              chinawildman
              Lyricist I
              Nov 30, 2021 7:07 PM UTC

              This is the problem with investing in a “system”… once they’ve gotcha they don’t really care much about supporting their existing customer base’s concerns… only in selling more **** to you. 

              I would gladly pay $5 to have this issue fixed and I bet if Sonos could charge each of their customers that to have it fixed, it would’ve been done yesterday.

               

              Moderation edit: removed offensive language

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              jgatie
              jgatie
              Nov 30, 2021 7:13 PM UTC

              This is the problem with investing in a “system”… once they’ve gotcha they don’t really care much about supporting their existing customer base’s concerns… only in selling more shit to you. 

              I would gladly pay $5 to have this issue fixed and I bet if Sonos could charge each of their customers that to have it fixed, it would’ve been done yesterday.

               

              I count 19 unique complaints in this thread.  $5 x 19 = $95, which would cover my software engineer salary for just a little over an hour.   

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              Nissan1968
              Contributor I
              Dec 1, 2021 1:53 AM UTC

              For what it worth this is what I did. Prior to getting ARC had a echo dot hooked to a Bluetooth speaker. After hooking upARC and enabling Alexa I unplugged dot. Noticed volume really sucked with Alexa like all the complaints on here. Have ARC setup in in app under  “living room” so when I give Alexa a command I hear it over my Bluetooth speaker. If I want play Amazon music I tell Alexa to play in living room and it plays over the ARC. I can control the volume on Bluetooth speaker to my liking.

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              twoby
              Lyricist I
              Dec 2, 2021 12:11 PM UTC

              I have the same problem with the volume of the tv and alexa.  It is very annoying.

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                JuhaFIN
                Contributor I
                Dec 3, 2021 9:35 AM UTC

                Same problem here. Please SONOS fix this asap! Usually night time we use tv very low volume and next time morning Alexa is so low that u cannot hear it :(

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