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antny024
Contributor I
December 31, 2020

Alexa volume VERY low on Sonos Beam

  • December 31, 2020
  • 97 replies
  • 13520 views

When my Sonos Beam volume is set a comfortable level for watching tv and I ask Alexa a question, the volume of her response is too low. I am unable to hear the answer.  If I raise the volume of the Fire Cube it doesn’t change the volume on the Beam. If I raise the volume of the Beam I can hear her response, BUT the volume is WAY too loud to watch tv.. 

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    mega90
    Lyricist III
    April 16, 2021

    Same issue is discussed here https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-volume-issue-since-12-1-6848860

    No solution for  6 months!

    Funny thing is, that the volume was okay before update 12.1

     

      Matt_waters
      Avid Contributor I
      April 16, 2021

      We’ve found that it’s the tv volume that is disproportionately high. Volume on both music and Alexa needs to be turned up much higher than tv volume to be properly heard. 

        mega90
        Lyricist III
        April 16, 2021

        Issue is also present on devices which are not connected to a TV, e.g. a One

          Timbonim
          Lyricist I
          May 5, 2021

          Don't know if it helps anyone but I had the same issue but seems better after reducing my TV (not beam volume) to zero. I forced my LG TV to select internal speaker, not HDMI then reduced the volume to zero. Then when it switched back to HDMI input increased beam volume to comfortable level. Alexa voice level is OK now. I guess the voice assistant level is preset in relation to beam volume and if the input from device (e.g TV) is different this screws it up. Would still be great to have a separate voice assistant volume in the sonos app. 

            Fez33
            Fez33
            Trending Lyricist II
            June 25, 2021

            The Alexa volume problem still exists but is more intermittent than previously 

            Have tried lowering tv volume before connecting sonos beam but it still happens 

            EvilClown.
            EvilClown.
            Contributor I
            August 8, 2021

            Yes I am pissed off as well with problem that has happened after a update. Have alexa loud enough to hear and get blasted out the lounge when it goes to TV/Nvidia Shield.

            Surely Sonos could throw in a couple lines of code and put a slider switch in the app so us users can  balance alexa volume to our TV volumes...It shouldn't be this hard, Sonos broke it so Sonos fix it simple…

             

              jdefuria650
              Avid Contributor I
              September 6, 2021

              Same problem with my Beam.  (When TV is acceptable level, Alexa is barely audible).

              NOTE: I have the beam connected to my TV Out via the optical to HDMI connection,

                sharadnavle
                Lyricist I
                September 27, 2021

                In spite of trying all the solutions suggested the problem still persist can barely hear the alexa which for many of us was the reason for selecting the SONOS over others at the time.

                I dont think Sonos is even trying to resolve this. Its been months… Overall very disappointed with Sonos  software and their problem handling ….
                Updates on macbooks  give you an UPDATE FAILED ERROR require u to uninstall and install the software nothing has changed there too. This issue perists.

                  Mr.K
                  Lyricist I
                  October 12, 2021

                  Any progress yet?

                  Do I have to return my arc since its apparently broken? 

                    drein
                    Contributor I
                    October 29, 2021

                    I have the same problem after purchasing a new tv, the Sony Bravia kd-50x80jp.

                    I found a solution but it is not acceptable!

                    From the audio tv, select “audio pcm” instead of other options.

                    In this manner you can control input volume of the tv and have the Alexa volume quite equal of the tv.

                    But, yes… pcm! This means stereo.

                    So the compromise is losting sorround or dolby.

                    On my tv there is also audio1 and audio2, but audio1 sounds really strong, and audio2 really low. And you can not adjust volume input when  selecting that audio.

                     

                     

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