Contributor I

Answered

Alexa volume issue since 12.1

Forum|Forum|6 years ago
October 1, 2020
131 replies
10277 views

Hi folks,

I’m experiencing issues related to the volume of Alexa since the Sonos update to 12.1. I’m using a surround setup with one Sonos Beam and two Sonos Play:1 in my living room. Since a few years, the Alexa response volume was just static and not related to the music volume set by Sonos. This was a good thing because you could listen to music in very low volume while you could talk to Alexa and get a normal, relatively loud response.

Since 12.1, the Alexa volume seems to be related to the overall speaker volume. Now when the volume is set maybe between 1-20%, it is just impossible for me to communicate with Alexa because her responses are extremely quiet. I can only start to understand her again when the volume slider is maybe at 25-30% or higher, but then of course the music is also proportional louder, which is not good.

Is there any way to set the Alexa volume independent of the music volume?

Thank you very much in advance.

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Best answer by nabheet

Well I have an interesting update. I am not sure but the I may have accidentally fixed my Sonos Beam Alexa volume issue.

I am not sure what exactly fixed the issue but I had made quite a few changes. I started with enabling Trueplay in the Sonos app. Then set the treble/base/midrange volume to maximum values in the Alexa App → devices → [sonos speaker], then changed it back. I also enabled the loudness radio button in the EQ setting in Sonos App. Then I had also changed the speaker in the Alexa App for the Sonos speaker from Built-in to itself, basically the name that Alexa thinks it has. And then changed it back.

I don’t know how to validate my changes as I think my Sonos Beam is working fine currently. Both my TV volume and Alexa volume seem to be in the same range.

also, forgot to mention that my TV is really old so I have used the included Fiber Optic output sound to HDMI adapter.

Hoping this will help someone else or invalidated.

Show previous replies

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SanderLe

Contributor I

Alexa is unusable when listening music on volume 2%. Please spilt alexa volume.

alrostad

Lyricist II

Ended up here after trying to figure out why the alarm I set on my sonos arc via alexa didn’t wake me up (the volume was whisper quiet when I tried to recreate the alarm).. It blows my damn mind that sonos refuses to fix this in software by separating the volume level of the digital assistant from the system volume.. Shame on you, sonos.. You need to remove your digital assistant feature listing from the specs of your devices if you refuse to make it functional for your customers that drop thousands upon thousands of dollars on your product.

K

kierumcak

Lyricist I

Experiencing this as well with my Era 300. I think what is fundamentally missing is that it's very possible you may want your voice assistant coming out of one speaker to be at a different volume than your music coming from the entire system.

Leaving some negative reviews on their products where I bought them. They can't claim to have voice assistants when it's this dysfunctional. This may be the only way to get them to listen.

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SanderLe

Contributor I

I think it'll never be solved. If they were really there to help it would have already been fixed.

Think I know what is stands for.

So: no's.

That's what I experience.

R

rotem

Lyricist I

Really disappointing..

Its not so great having alexa yelling at you when you leave the sound too high.

Alexa volume must be separated from the system, if that not do able from some reason please offer a work around, like auto set the volume to X% after 1 hour the system is idle.

I

iir

Lyricist II

Spoke with Sonos support and they've been able to repro this issue and escalate a bug to engineering, but said it won't get prioritized for resolution until more users file tickets complaining about it.

Moderator Note: Recorded and removed Case number. Modified in accordance with the Community Code of Conduct.

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SanderLe

Contributor I

If you make the process as cumbersome as possible to file an issue or complaint, you will never have any issues! People will just take it for granted.

Big companies seem to have this stategy, make it as hard as possible: and "we will need more people to report the issue".

It's a strategy, and it works.

Well done Sonos.

Mayhew132

Trending Lyricist II

Looks like this isn’t just limited to third-party voice assistants, even their ‘home-grown’ voice assistant doesn’t have independent volume control:

I

iir

Lyricist II

Moderator Note: Recorded and removed Case number. Modified in accordance with the Community Code of Conduct.

Please dont remove case #. Support explicitly told me to share it with others.

Moderator Note: Support have not told you any such thing - case numbers are identifying pieces of information and should not be shared.

D

dmchao

Lyricist III

The above message from the mods is such a tone deaf and lack of right hand speaking to the left hand action it’s beyond reprehensible that said mod thought it would be appropriate to post in reply, without any follow up to the original topic issue. This issue has persisted since 12. Update and I have over $10k in Sonos products. It’s utter en****ification and bad product management. I’d message the product managers directly on LinkedIn next.

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