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dynAdZ
Contributor I
October 1, 2020
Answered

Alexa volume issue since 12.1

  • October 1, 2020
  • 131 replies
  • 10277 views

Hi folks,

I’m experiencing issues related to the volume of Alexa since the Sonos update to 12.1. I’m using a surround setup with one Sonos Beam and two Sonos Play:1 in my living room. Since a few years, the Alexa response volume was just static and not related to the music volume set by Sonos. This was a good thing because you could listen to music in very low volume while you could talk to Alexa and get a normal, relatively loud response.

Since 12.1, the Alexa volume seems to be related to the overall speaker volume. Now when the volume is set maybe between 1-20%, it is just impossible for me to communicate with Alexa because her responses are extremely quiet. I can only start to understand her again when the volume slider is maybe at 25-30% or higher, but then of course the music is also proportional louder, which is not good.

Is there any way to set the Alexa volume independent of the music volume?

Thank you very much in advance.

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    Best answer by nabheet

    Well I have an interesting update. I am not sure but the I may have accidentally fixed my Sonos Beam Alexa volume issue. 
     

    I am not sure what exactly fixed the issue but I had made quite a few changes. I started with enabling Trueplay in the Sonos app. Then set the treble/base/midrange volume to maximum values in the Alexa App → devices → [sonos speaker], then changed it back. I also enabled the loudness radio button in the EQ setting in Sonos App. Then I had also changed the speaker in the Alexa App for the Sonos speaker from Built-in to itself, basically the name that Alexa thinks it has. And then changed it back. 
     

    I don’t know how to validate my changes as I think my Sonos Beam is working fine currently. Both my TV volume and Alexa volume seem to be in the same range. 
     

    also, forgot to mention that my TV is really old so I have used the included Fiber Optic output sound to HDMI adapter. 

     

    Hoping this will help someone else or invalidated. 

    131 replies

    Show previous replies
    Mayhew132
    Mayhew132
    Trending Lyricist II
    November 16, 2021

    It’s such a shame that a frequently requested and long awaited feature like this is constantly being overlooked :(

      Walt 83
      Lyricist II
      November 24, 2021

      For what it's worth I fixed this by lowering my surround audio offset from +15 to -15 on both tv and music. 

      Settings>System>Product Name>Surround Audio

      I also set the volume limit to something that made sense for me. This fixed the issue realted to volume being set by Alexa. 

      I hope this helps someone!

      Walt

      Dartran
      Lyricist III
      March 20, 2022

      I'm on 14.3 and it's still an issue.  So beyond frustrated with this.  Get your stuff * together sonos. It's going on 2 years now!!!!!

       

      *Moderator Note: Modified in accordance with the Community Code of Conduct.*

      1x ARC, 2x ERA300, 4x ONE, 2x ONE SL, 1x Beam, 1x ROAM
        BlueBrother
        Lyricist I
        April 29, 2022

        I’m experiencing same issues related to the volume of Alexa  after the new update at 14.6.

        Over two years later for this original post and several updates later and a old problem rears its ugly head at Ver. 14.6.  Premium prices with poor responses and no fix or solution to a long time problem 👎🤬

        I joined this post so that Sonos can hear from one more.

         

        Please fix the freaking problem!

          Emery.Charlie
          Lyricist I
          May 5, 2022

          Still a huge proble on Sonos one in may 2022. Come on SONOS. I know you have jumped on the greed bandwagon and sold your souls but think about your customers or you won’t have any left!

            BlueBrother
            Lyricist I
            August 19, 2022

            HEY… I AM NOW YELLING! 

            SONOS, THIS HAS BEEN AN ONGOING PROBLEM FOR THE PAST 3 YEARS AND NO FIX FOR THIS ANNOYING PROBLEM.

            THE ALEXA AND GOOGLE ASSISTANT REACT THE SAME. I HAVE TRIED TO CONTACT YOUR USELESS SUPPORT TEAM ON THREE DIFFERENT OCCASIONS AND EACH TIME I WAS ASKED TO GO THROUGH A SERIES OF STEPS…. AND THEY ADMIT THAT THEY NEVER HEARD ABOUT THE PROBLEM.  A TECH SUPERVISOR INFORMED ME THAT IT IS AN AMAZON PROBLEM BUT LIKE I SAID EARLIER, THIS HAPPENS WITH GOOGLE'S ASSISTANT AS WELL.


            SO WHAT DOES IT TAKE FOR SONOS TO START LISTENING TO IT'S CCUSTOMER!   SUCH PASSIVE AGGRESSIVE BEHAVIOUR!  GIVE ME A FREAKING BREAK! 

            WHY ARE WE BEING IGNORED!? 😠😡🤬👎👎.

              Airgetlam
              Airgetlam
              August 19, 2022

              This is a community website, not a direct way to communicate with Sonos. If you want to speak with a Sonos employee, your best bet is to call Sonos Support directly.

              Bruce
              DougBnyc
              Lyricist I
              August 24, 2022

              Ugh maybe one day it’ll get fixed.  I’ve got the issue too.

              Howie57
              Contributor I
              September 4, 2022

              Just bought beam sub and 2 one's....I too am disappointed with Alexa volume.

              Will it be fixed?

              Fez33
              Fez33
              Trending Lyricist II
              November 19, 2022

              This problem has now been going on since 12.1 and still not fixed

              DO NOT BY SONOS IF YOU WANT ALEXA TO WORK PROPERLY 

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