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M Z
Contributor I
January 11, 2018
Answered

Alexa voice volume too loud

  • January 11, 2018
  • 72 replies
  • 84228 views
Hi there,

I already read some posts about other people heaving problems with alexa's voice volume on the Sonos One. Some say it's not loud enough, when they have low music playing. Some say it's too loud.
For me, the problem is, that Alexa is way too loud. When I mute the Sonos One and ask Alexa a question, she responds at a volume absolutely inapropriate. So I won't ask Alexa a lot in the evening, because I'm scared to wake someone up.

Is this just normal on the Sonos One, is this a bug? And is Alexa supposed to be muted, when the Sonos One is muted?

I would appreciate any advice. Does anyone have similar experience with the Sonos One?
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    Best answer by Edward R
    Hi, M Z. Welcome to the community. This is a popular topic at the moment and we have received quite a bit of feedback regarding this. We are currently exploring options as to how to remedy this, so your input is much appreciated. Should this be introduced, we will announce it, but that is all the information we have available until such time, I'm afraid. Please let us know if there is anything else we can do for you. Many thanks.

    72 replies

    Show previous replies
    Doug Ames
    Headliner I
    May 3, 2019
    I have multiple Alexa Dot and Google Home Mini units, and this is a problem with all of them. The many different music and streaming sources all have different levels, and neither Alexa or GH seem to make any attempt to balance them with the voice level. But I agree that the problem is worse on my new Sonos One - the voice is much louder than the music.

    In theory if everyone followed standards this would not be a problem. But this is the real world, and a method of adjusting relative volume of voice vs. music is badly needed.

    Given the many problems I'm seeing with the Alexa implementation on Sonos, I wonder if the real holdup with Google Assistant integration is that Google is insisting that Sonos do a better job of fixing these issues before associating their brands.
    Harvey Gordin
    Lyricist I
    June 19, 2019
    Add another vote for more granularity in Sonos/Alexa volume increments. Having just 1-10 is not at all acceptable.

    For background music, I always need to use the Sonos app, rendering voice control control over Alexa.

    Clearly this is an other ignored issue (alone with independent volume control of Surround speakers).

    Anyone know if Google Assistant, now supported by Sonos, provides more granularity? Really don't want yet another voice eco-system in the house - but if that is a solution I'd jump ship and use Google instead.

    Thanks
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