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M Z
Contributor I
Jan 11, 2018 6:52 PM UTC
Answered

Alexa voice volume too loud

Hi there,

I already read some posts about other people heaving problems with alexa's voice volume on the Sonos One. Some say it's not loud enough, when they have low music playing. Some say it's too loud.
For me, the problem is, that Alexa is way too loud. When I mute the Sonos One and ask Alexa a question, she responds at a volume absolutely inapropriate. So I won't ask Alexa a lot in the evening, because I'm scared to wake someone up.

Is this just normal on the Sonos One, is this a bug? And is Alexa supposed to be muted, when the Sonos One is muted?

I would appreciate any advice. Does anyone have similar experience with the Sonos One?
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    Edward R
    Edward RAnswer
    Retired Sonos Staff
    Jan 15, 2018 3:04 PM UTC
    Hi, M Z. Welcome to the community. This is a popular topic at the moment and we have received quite a bit of feedback regarding this. We are currently exploring options as to how to remedy this, so your input is much appreciated. Should this be introduced, we will announce it, but that is all the information we have available until such time, I'm afraid. Please let us know if there is anything else we can do for you. Many thanks.
    Try searching our articles for help with your question: https://www.sonos.com/en/support
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    jmaoaka
    Lyricist III
    Jan 19, 2019 10:46 PM UTC

    I’m not saying that this is definitely the case here, but that it is looking more and more like a possibility, I think.

    On what evidence is it looking more and more like a possibility?
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    Ken_Griffiths
    Ken_Griffiths
    Jan 19, 2019 11:03 PM UTC

    I’m not saying that this is definitely the case here, but that it is looking more and more like a possibility, I think.

    On what evidence is it looking more and more like a possibility?    The passage of time since the matter was initially reported here and the inaction we see. Coupled with the possibility that no one 'appears' to have considered it might be an Amazon issue and chose to take up the matter directly with them... that’s judging things by the comments seen in this thread, at least.
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    phattytuna
    Contributor I
    Jan 23, 2019 2:33 AM UTC
    I have a similar problem but appears to be tied to setting the volume on TCL tv. To hear tv with my play 3's attached at a decent level with ARC i have to set volume to 5 or 6 or 7 ..... if you FORGET to set it back to 1 it can blow the beam from the loudness of ALEXA. 2 being WAY TOO LOUD! Maybe independent VOLUMES or Normalization of some sort, or volumes that stay attached to the input. In addition to some people here, mine changes on its own. So I can set it to 1 at night and ask for a flash briefing and its set to 2 on its own.
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    digitalcarlos
    Lyricist I
    Feb 2, 2019 7:58 AM UTC
    I have a beam and am experiencing the exact same issue. Television audio and music playing is a reasonable level throughout the volume settings but using Alexa is unsettlingly loud. Definitely has put me off using the service.

    My Sonos One is less of an issue but it’s extremely irritating when the long explanations of why Alexa can’t do a command are blasted around the house late at night waking the family and neighbours.
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    Sebj
    Lyricist I
    Feb 16, 2019 10:51 AM UTC
    @Edward R and all other people having this issue,

    Many users are unhappy with the volume of the voice of Alexa (I am one of them). For some people it way to loud, for others it is way too low.
    I understand that your vison is to keep those two, the volume of Alexa and the volume of the music, related to each other and therefor there is still no solution or an independent volume control for Alexa.

    To make everyone happy and keep the volume of Alexa related to the music volume, maybe it is a good idea to create a setting where you are able to define how much louder of lower the volume of Alexa should be in relation to the music volume in percentage.
    So if you increase the music volume, the volume of Alex's voice will increase too, but will always have the right volume for everyone.

    Please let us know what you think about it, because it is taking too long now to get a proper solution for is very annoying issue.

    Thanks!
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      Mailmon
      Lyricist I
      Feb 16, 2019 11:52 PM UTC
      This serious problem has been reported for over a year. The fix is to separate the music volume from the Alexa volume, i.e. provide two separate, independent settings. Jesus Christ, will you just get it done? What's the matter with you, Sonos?
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        adk
        Lyricist I
        Feb 22, 2019 9:40 AM UTC
        Is anyone from Sonos even looking at this thread any more??? Seems like Sonos has no problem turning down the volume on the Community 😞
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          NNn
          Lyricist II
          Mar 16, 2019 2:11 AM UTC
          Why is it taking such a long time to solve this problem? What for is the firmware update...?
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            dabvid
            Apr 9, 2019 9:26 PM UTC
            @Ryan S
            Optional volume control for voice assistants would be great to keep neighbors happy 🙂
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              haikuluke
              Avid Contributor I
              Apr 22, 2019 5:15 AM UTC
              Sonos... please fix this. It makes Alexa unusable and it’s a bad look for your brand to have such an unpleasant experience with your product. Separate volume or different volumes similar to beeps on a camera... anything
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