Contributor I

Answered

Alexa voice volume too loud

Forum|Forum|8 years ago
January 11, 2018
72 replies
84228 views

Hi there,

I already read some posts about other people heaving problems with alexa's voice volume on the Sonos One. Some say it's not loud enough, when they have low music playing. Some say it's too loud.
For me, the problem is, that Alexa is way too loud. When I mute the Sonos One and ask Alexa a question, she responds at a volume absolutely inapropriate. So I won't ask Alexa a lot in the evening, because I'm scared to wake someone up.

Is this just normal on the Sonos One, is this a bug? And is Alexa supposed to be muted, when the Sonos One is muted?

I would appreciate any advice. Does anyone have similar experience with the Sonos One?

Alexa Volume

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Best answer by Edward R

Hi, M Z. Welcome to the community. This is a popular topic at the moment and we have received quite a bit of feedback regarding this. We are currently exploring options as to how to remedy this, so your input is much appreciated. Should this be introduced, we will announce it, but that is all the information we have available until such time, I'm afraid. Please let us know if there is anything else we can do for you. Many thanks.

Edward RAnswer

Retired Sonos Staff

Hi, M Z. Welcome to the community. This is a popular topic at the moment and we have received quite a bit of feedback regarding this. We are currently exploring options as to how to remedy this, so your input is much appreciated. Should this be introduced, we will announce it, but that is all the information we have available until such time, I'm afraid. Please let us know if there is anything else we can do for you. Many thanks.

Try searching our articles for help with your question: https://www.sonos.com/en/support

M

M ZAuthor

Contributor I

Hi, Edward. Thanks a lot for your feedback. I look forward to get an update on my Sonos One that's going to fix this issue.

Another recent problem is music playing from amazon stopping without any reason. I set up the Sonos Skill for Alexa and the Alexa voice assistant as advised in some other posts. Unfortunatelly it didn't solve the problem. Is there a known issue explaining this problem?

A

alip43

Producer I

Hi
Can you add me to this request. I’ve just set up two lovely new Play Ones and Alexa’s voice is booming out at me when I make a request. Hope this can be sorted as the volume is way too loud.
Thanks

S

sachas3

Lyricist II

I’m also having this issue. Alexa’s voice is often much louder than the volume the Sonos One is set to. It actually fluctuates sometimes too... the voice is loud one sentence, and then quieter with the next.

G

geofffitch

Avid Contributor II

This really problematic. First I want my music to be louder than the Alexa voice the way it is set, the Alexa voice is about 10 db louder than the music. It makes it almost unusable for me, certainly while there are other people around.

B

benroethig

Lyricist III

That's my one real criticism as well. Alexa is far too loud.

Chris

Lead Maestro

Yes their needs to be an ability to adjust alexa vs. sonos volumes.

Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)

L

LEWWY

Lyricist I

Just came here to confirm Alexa is also shouting at me. 😞

xxxreme

Lyricist I

Is there an ETA on fixing this issue? It’s been nearly 5 months of dealing with this loud volume issue.

S

sonoio

Lyricist I

Me too. Its waaaay too loud (compared to music) for me to use it. It could be annoying to others in the house, particularly early morning/evening. There should be a way to set up Alexa's volume, e.g. relative to the music or fixed etc.

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