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Contributor I
October 24, 2017

Alexa voice volume linked to Sonos volume? Need independent control

  • October 24, 2017
  • 61 replies
  • 10080 views
It seems the volume of the Alexa voice is linked directly to the volume of the Sonos One unit. That means if I'm playing quiet music in the background, and I activate Alexa, I can't really hear her voice at all.

That also means if I am playing loud music, after the "ducking" to mute the music the voice is really loud.

The volume should be independent or perhaps some proportional volume of the music.
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61 replies

Lyricist II
December 30, 2017
Need to be able to adjust down the volume of alexa responses, when paired with a playbar as surrounds the volume form alexa is far too loud
DHitchcock
Avid Contributor I
December 30, 2017
Is there something inherently different in volume level (up to 10) when controlled by Alexa versus direct Sonos control via app? My living room isn't as loud when playing through Alexa versus direct?.....and YES, the Alexa voice prompts are very loud when the Sonos commanded music is loud.
Lyricist I
December 31, 2017
Very loud on the new Echo, too. Not just an issue on the Sonos. Seems like maybe they've increased the volume of Alexa's voice across the board.
Lyricist II
December 31, 2017
But you can adjust the volume down on an echo, not so with surround sonos one speakers without it affecting the primary sound playing through the Playbar.
Lyricist I
December 31, 2017
But you can adjust the volume down on an echo, not so with surround sonos one speakers without it affecting the primary sound playing through the Playbar.

Not sure what you mean - you can't set the volume of Alexa's voice independently from the sound of music. Notification sounds, yes, but not the voice, which was the topic of the initial post,
Lyricist II
December 31, 2017
That is correct, but when the ones are added as surrounds the volume is disproportionately louder, than the main volume from the front playbar and Alexa voice responses are ridiculously loud (even worse, it lowers the volume on all the other speakers in the theatre group). It is necessary to have the ability to lower the volume of Alexa independently so she does not blow you ear drums when she activates/responds.

The echo does not have this feature, but it is no where near as bad (and in my opinion not necessary for the echo) as what happens with the Sonos Ones when in a home theatre setup.
Lyricist I
January 11, 2018
Agreed. Way too loud. Startles the kids. Nothing like turning the lights on and off and having Alexa scream, “OK!”
Lyricist I
January 15, 2018
Just to add my 2 cents worth... Alexa is way too loud in my Play one for me... Its embarassing: my neighbours can hear Alexa but not the music I’m playing. Don’t have this problem in an echo dot hooked up to a Bluetooth speaker. I appreciate it’s not a simple fix though... other people have said it’s too quiet. I DON’T think a totally independent voice volume will provide the best user experience...better to be able to adjust proportional volume.. ie still have voice adjust with master volume but provide a device setting (or account setting... not sure) that allows you to adjust voice volume as a proportion of master. It should be possible to make this simple to operate (eg Make voice louder/quieter) but in the background it would be adjusting the voice vs
Master proportional volume.
Lyricist I
January 25, 2018
Agreed; Alexa is absurdly loud and we wind up just keeping the mic muted so she won't randomly come on and yell about things.
Lyricist I
January 26, 2018
Hi there. First time posting to Sonos Community. Haven't ever had a technical problem with Sonos. We have this differential volume problem too. Using Echo Dot with line-in to Play:5 and Connect:Amp. Autoplay volume works fine for any streaming content, but Alexa's voice is always about 10% of that volume, so we can't hear her at all. If we turn the volume up to be able to hear her, then then the volume of streaming audio is so loud it's potentially lethal!

Any suggestions greatly appreciated. A separate volume setting for Alexa voice would work, as would a proportional volume setting.