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Minsou
Enthusiast I
Dec 31, 2023 3:34 PM UTC

Alexa Voice control issue on Era 100

Need to repeat Alexa several times on ERA 100 to activate it. When using Alexa about 50% of the time after saying Alexa the light goes out and it stops listening, I have to say Alexa a couple of times before it actually works ... See the video

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    Kcrosby
    Kcrosby
    Lyricist I
    Feb 7, 2024 7:45 PM UTC

    I purchased two of the Era 100’s and both are exhibiting the same poor response to Alexa voice commands. To add to my frustration I have found that when issuing an Alexa voice command my Sonos One that is still on my system and located upstairs in a bedroom responds to my command and starts playing the music selection whilst the Era 100 sits there silent.  There is clearly a serious software issue that feels like it’s a Sonos rather than an Amazon issue.  

     

     

     

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    Marcopolo73
    Lyricist I
    Feb 7, 2024 9:46 PM UTC

    Bonjour, 

    Exactement le même problème avec ma sonos Era 100.  Plusieurs demandes à alexa pour que la led d'écoute se fige et que l'ordre s'exécute. 

    Aucun pb avec la commande vocale Sonos…

    Aucun ticket encore chez Sonos…

    Aucun problème avec la Sonos One. 

    Cdt

     

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    Chrisot
    Lyricist I
    Feb 9, 2024 7:17 AM UTC

    My Era 100 fails to respond quite a lot of the time. My Sonos one in another room responds even through a closed door.  I’m done shouting at the dam thing. Complaint outgoing. 

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    freddiebd
    Lyricist I
    Feb 13, 2024 3:59 PM UTC

    Just got an Era 100 and have the exact same problem as the video. Firmware is 16.0, I guess we just have to wait for a fix in a future update?

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    blackskull182
    Contributor I
    Feb 14, 2024 9:52 AM UTC

    Can I say that of all the bugs I've had since purchasing Era 100 (music playing by itself and sound voice assistant that is activated at random) this is the most annoying and makes me want to throw them out the window? Fine. I did.

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      iBoyley
      Trending Lyricist I
      Feb 19, 2024 6:43 PM UTC

      I’m having the exact same thing with my era 100 and Alexa. Driving me nuts. Just uninstalled and reinstalled Alexa voices skill to see if helps.


      If I say ‘Alexa’ and then nothing else the light and mic stays lit and on, but as soon as I start saying a command after ‘Alexa’ the light and mic go off. 
       

      How am I best submitting an error report to Sonos to get this fixed?

      This is the issue I have too. The microphone/light shut off after saying Alexa before I can complete the voice command. Only a problem on my Era 100..

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      Sleepylender360
      Contributor I
      Feb 21, 2024 9:54 AM UTC

      I have the same issue and told the same thing - they’re looking into it and a fix will happen eventually.

      Also advised to keep an eye on the release notes for any fixes that might help - Release notes for Sonos S2 | Sonos

      Hoping they get it sorted. I don’t remember ever not having this problem with these speakers.

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      Schlumpf
      Schlumpf
      Virtuoso
      Feb 22, 2024 7:53 PM UTC

      Maybe there are some good news… 

       

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      Ralf
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