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Minsou
Enthusiast I
December 31, 2023

Alexa Voice control issue on Era 100

  • December 31, 2023
  • 28 replies
  • 2863 views

Need to repeat Alexa several times on ERA 100 to activate it. When using Alexa about 50% of the time after saying Alexa the light goes out and it stops listening, I have to say Alexa a couple of times before it actually works ... See the video

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    28 replies

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    Ken_Griffiths
    Ken_Griffiths
    January 9, 2024

    I have exactly the same issue, ERA 100 I had a case open with Sonos support, in the end today they said its a known issue and they were working to fix it, I had called about 3 or 4 times and there was no mention of this so I hope that is true. I think I will post of social media and tag Sonos. 

    Maybe if you haven't log a case and say I know it's a known issue, there more report it the quicker it will be fixed. 

    Maybe see this earlier thread…

     

    G18
    Lyricist I
    January 15, 2024

    I’ve got exactly the same issue. My Era 300 in the lounge works brill with Alexa. My Era 100 in the bedroom often drives me mad. It does make me laugh listening to my wife get increasingly frustrated after the 3rd or 4th attempt to get her to listen. 
    This issue really does need sorting ASAP though. Telling Alexa 3 times to stop an alarm is annoying. 
    Any news on an update Sonos? 

      MinsouAuthor
      Enthusiast I
      January 16, 2024

      Unfortunatly no news from Sonos

      gary_46
      Contributor I
      January 23, 2024

      Have just returned to Sonos.. with a Era 100.

      Definitely an issue with Alexa waking up.. as described here.  Will be returning it if not resolved soon.

      It us a great speaker otherwise.

        Sherbert
        Lyricist III
        January 25, 2024

        I’m having the exact same thing with my era 100 and Alexa. Driving me nuts. Just uninstalled and reinstalled Alexa voices skill to see if helps.


        If I say ‘Alexa’ and then nothing else the light and mic stays lit and on, but as soon as I start saying a command after ‘Alexa’ the light and mic go off. 
         

        How am I best submitting an error report to Sonos to get this fixed?

          Airgetlam
          Airgetlam
          January 25, 2024

          Follow this link for instructions on how to submit a diagnostic.

          Remember, they won’t automatically look at it, you need to then call in with the diagnostic number.

           

          Bruce
          lord.ford
          Lyricist I
          January 25, 2024

          Same issue with mine. Sonos confirmed they are investigated but no ETA on any fix. Also not prepared to refund etc under warranty which is very concerning! 

          Craig81
          Lyricist I
          January 29, 2024

          I have the EXACT same issue. I have a pair of Era 100’s in my bedroom. Tried with both speakers independently, as you don’t need both speakers Alexa enabled in the same room.

          They both react in the same way. Mostly the light comes on when you say Alexa and immediately goes off.

          It stops listening before you make your request.

          Works fine with my Sonos One, Arc, Roam & Move.

          Only issue with the Era 100’s

          Very annoying as when raised with support they tried to blame my router and the signal strength of the speakers. Never been an issue before and I’m pretty technical with these things. 

            smothmandu
            Lyricist I
            February 5, 2024

            Having the exact same problem. After submitting a diagnostic, sonos support confirmed it’s a known issue with the Era 100 and Alexa (this was back at the start of January). On subsequent calls to support i’ve been given the run-around with suggestions of router / connection issues etc.

            It was even suggested that I just use sonos voice control instead! Sorry, but you sold me a smart speaker so a smart speaker is what I expect

            Its disappointing that sonos aren't making this more of a priority to get sorted, especially as they are still selling the speaker as ‘Alexa built in’. Built in Alexa is no good if you have to say Alexa 6 times just to stop a timer

              Kcrosby
              Kcrosby
              Lyricist I
              February 7, 2024

              I received my new Era 100 yesterday and just set it up to find I have the very same problem. Hardly any response using Alexa voice commands. The Sonos One that I was going to replace work’s brilliantly. 

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