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mlsred
Contributor II
October 5, 2017

Alexa voice control - for one night only

  • October 5, 2017
  • 12 replies
  • 1027 views
Set up the new Alexa/Sonos intergration app last night (UK) worked fine last night but no longer works this evening. The Alexa app can see all my Sonos speakers and if I ask Alexa to play some music on one of the speakers she says that she play selected music on selected speaker then nothing plays.

Back to the Sonos app.
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    UKMedia
    UKMedia
    November 14, 2017
    Hi SmartHome1

    Have you tried these from Ryan?

    Some really great troubleshooting steps here for you guys. Generally speaking, disabling the skill and going through the setup again tends to fix this sort of behavior.

    If so and you are still experiencing problems then follow these steps that I've listed in a previous post:

    https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239

    Please retest and if the problem remains then submit a diagnostic and post the number here.
    Remember: Sometimes Red Wine helps :)
    Bugzphotoz
    Lyricist I
    March 19, 2018
    I had exactly the same problem for weeks but now fixed 100% of the time. On the home network I used a mix of static and DCHP assigned I/P addresses and sonos was on DHCP. DHCP addresses are reassigned every so often, by default mine was 24hrs. Sonos would play perfectly for 1 day via Alexa and then stop and the DHCP reassignment was the reason.

    Go into your DHCP settings and find your Sonos devices and then you can fix the DCHP assisgned I/P address permanently to the Sonos devices so they never change. Worked perfectly. This is also the only way Sonos recommend and support according to a note I found on their website. See https://en.community.sonos.com/troubleshooting-228999/how-do-you-set-a-static-ip-on-a-sonos-player-6732661/index1.html#post15978392

    Setting this up will be different depending on your network DCHP setup / router. I use Ubiquiti as a network brand and it was so simple to do, just find the device in DCHP reservations and then click fix.

    Hope this helps
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