Contributor II

Alexa voice control - for one night only

Forum|Forum|9 years ago
October 5, 2017
12 replies
1027 views

Set up the new Alexa/Sonos intergration app last night (UK) worked fine last night but no longer works this evening. The Alexa app can see all my Sonos speakers and if I ask Alexa to play some music on one of the speakers she says that she play selected music on selected speaker then nothing plays.

Back to the Sonos app.

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spikety

Lyricist I

Exactly the same here (also in the UK), although it stopped the same evening. Oddly I can pause and change the volume via Alexa, but as above if I ask for something to play Alexa confirms it and then nothing happens.

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Skelton

Prodigy I

The skill is in beta, and you could help by submitting your issue to Sonos support. Posting here isn't quite the same, especially if you can provide a diagnostic # for them to review, and see if anything pops out.

francato

Lyricist II

Same situation here, but in my case I was able to fix the issue by renaming the Sonos speakers to something different than the rooms. i.e. Lounge instead of Living Room. Apparently you could be sending music to your light bulbs etc. (if named the same) and obviously hearing nothing.

jgatie

As stated, posting to the feedback section is better, and so is submitting a diagnostic and listing the reference number here or the feedback page.

https://sonos.custhelp.com/app/beta

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andrewmk

Renowned Enthusiast II

Just to add to the collective — same here, just affecting one zone, all others respond normally. Tried the usual (reboot, forgetting skill, renaming room) but nothing worked. Have submitted a diagnostic but if anyone has a fix they would like to share %?

Ryan S

Retired Sonos Staff

Some really great troubleshooting steps here for you guys. Generally speaking, disabling the skill and going through the setup again tends to fix this sort of behavior.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

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souhl

Lyricist I

I have the same issue with the latest release version. No sound on the morning. Alexa (via Dot or on the One) not working, but Sonos app working. Any hints on debugging this?