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WooDan
Contributor I
Nov 23, 2017 8:11 PM UTC
Answered

Alexa unable to play Spotify

I keep getting this error when trying to Alexa to play Spotify via my Play Ones

‘Your Spotify account does not support streaming to this device’

I have followed all instructions in the set up email, reinstalled the Sonos Skill, I have a Spotify Family Account. All works fine directly from Spotify and Sonos apps only a problem via Alexa.
Any idea?
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nicka99
nicka99Answer
Local Superstar
Nov 23, 2017 10:38 PM UTC
Have you linked the same Spotify account in the alexa music settings as on Sonos ?
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6 replies

WooDanAuthor
Contributor I
Nov 23, 2017 8:12 PM UTC
Hello BTW longtime reader first time poster 😃
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nicka99
nicka99Answer
Local Superstar
Nov 23, 2017 10:38 PM UTC
Have you linked the same Spotify account in the alexa music settings as on Sonos ?
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    krisztinaviola
    Lyricist I
    Nov 23, 2017 10:48 PM UTC
    I have linked my premium spotify both to sonos and amazon, yet i cant control sonos one with voice playing from it. Neither tunein
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    UKMedia
    UKMedia
    Nov 24, 2017 11:03 AM UTC
    I keep getting this error when trying to Alexa to play Spotify via my Play Ones

    ‘Your Spotify account does not support streaming to this device’

    I have followed all instructions in the set up email, reinstalled the Sonos Skill, I have a Spotify Family Account. All works fine directly from Spotify and Sonos apps only a problem via Alexa.
    Any idea?

    Are you logged into any other Amazon account in ANY app on any device logged into your email address? (Phone, tablet etc)
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    Remember: Sometimes Red Wine helps :)
      UKMedia
      UKMedia
      Nov 24, 2017 11:04 AM UTC
      I have linked my premium spotify both to sonos and amazon, yet i cant control sonos one with voice playing from it. Neither tunein

      You may want to reset your Voice Control by following actions I've listed in the answer to this post:

      https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239
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      Remember: Sometimes Red Wine helps :)
      WooDanAuthor
      Contributor I
      Nov 24, 2017 6:43 PM UTC
      Thanks turns out an old A/c was logged in on my iPad all working now
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