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Shayen
Contributor I
February 27, 2018
Answered

Alexa triggers herself

  • February 27, 2018
  • 5 replies
  • 661 views
So recently I have noticed that whenever Alexa uses the hot word in her explanations she triggers herself, stops talking and starts to listen again.

For example: you have the skill "Question of the day".
When you're done with the skill, Alexa always says something in the way of:
"You can play again tomorrow by saying Alexa"... At this point Alexa hears the hot word and stops the explanation.
Is there any way to resolve this issue?
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    Best answer by AjTrek1
    Do you have a second Sonos One or another Amazon device in the same room?
    No I don't have any other alexa device in the house

    OK let's try this as I'm not sure if this an Alexa app issue or the Sonos One speaker.

    1.Unplug your Sonos One
    2.Delete the Alexa app
    3.Reinstall the Alexa App
    4.Plug-in the Sonos One
    5.Makes sure it's shown in the Sonos App and Voice recognition is set
    6.Ask Alexa to Discover devices

    Please post back. Cheers!

    5 replies

    melvimbe
    melvimbe
    February 27, 2018
    For clarification, do you have multiple echos/alexa enabled devices in your home? I'm just wondering if one echo is hearing what the other echo is saying.
    Danny
    AjTrek1
    AjTrek1
    February 27, 2018
    Do you have a second Sonos One or another Amazon device in the same room?
    Together Everyone Achieves More = T.E.A.M.
    ShayenAuthor
    Contributor I
    February 27, 2018
    For clarification, do you have multiple echos/alexa enabled devices in your home? I'm just wondering if one echo is hearing what the other echo is saying.

    No I do not have any other Alexa device in my house. It's really just the same device triggering it's own.
    ShayenAuthor
    Contributor I
    February 27, 2018
    Do you have a second Sonos One or another Amazon device in the same room?
    No I don't have any other alexa device in the house
    AjTrek1
    AjTrek1Answer
    February 27, 2018
    Do you have a second Sonos One or another Amazon device in the same room?
    No I don't have any other alexa device in the house

    OK let's try this as I'm not sure if this an Alexa app issue or the Sonos One speaker.

    1.Unplug your Sonos One
    2.Delete the Alexa app
    3.Reinstall the Alexa App
    4.Plug-in the Sonos One
    5.Makes sure it's shown in the Sonos App and Voice recognition is set
    6.Ask Alexa to Discover devices

    Please post back. Cheers!
    Together Everyone Achieves More = T.E.A.M.
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