Contributor I

Answered

Alexa stopped working on my Sonos Beam

4 replies
563 views
Translate All

Recently with no changes from my side, Alexa stopped working and says it can't communicate if I try to call it. The Mic is definitely on and the Sonos system is working fine otherwise.

I already restarted my Beam, and I removed the device and skill via Alexa app, but now if I try to de-register Alexa via the Sonos app I get an error "there was a problem removing your account".

Connectivity (i.e.wifi and internet) are fine, does anyone know how I can resolve this?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Ken_GriffithsAnswer

Hi Ken,

Apologies I had a mistake in my original message (now corrected), I already removed the skill and device from my Alexa app

Thanks,

Adam

Try powering off/on the speaker and fully close and reopen the Sonos app and then try again to remove Alexa from the device.

Perhaps try removing and reinstalling the Sonos Skill in your Amazon Alexa App.

Translate

adamsharifAuthor

Contributor I

Hi Ken,

Apologies I had a mistake in my original message (now corrected), I already removed the skill and device from my Alexa app

Thanks,

Adam

Translate

Ken_GriffithsAnswer

Hi Ken,

Apologies I had a mistake in my original message (now corrected), I already removed the skill and device from my Alexa app

Thanks,

Adam

Try powering off/on the speaker and fully close and reopen the Sonos app and then try again to remove Alexa from the device.

Translate

adamsharifAuthor

Contributor I

Thanks @Ken_Griffiths that fixed it! Not sure why the first restart didn’t do it, but the good thing is it’s working now :slight_smile:

Translate