Contributor I

Answered

Alexa “Sorry, something went wrong” per profile, when unaccessed for 12-24 hours

Forum|Forum|2 years ago
January 17, 2024
34 replies
1501 views

Every day for the past few months, the first time I ask Alexa a question that she has to go to the internet for, she responds “Sorry, something went wrong”. We have 2 users setup and this happens per user.
for example, this sequence, all when we wake up:

Person1: Alexa, how old are you? (Local?)

Alexa: I’m 9 years old…

Person1: Alexa, what is the weather today?

Alexa: Sorry, something went wrong

Person1: Alexa, what is the weather today?

Alexa: The weather today is…weather

PERSON2: Alexa, what is the weather today?

Alexa: Sorry, something went wrong

PERSON2: Alexa, what is the weather today?

Alexa: The weather today is… weather

EVERY SINGLE DAY for the past few months

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Best answer by craigski

Any ideas appreciated please

There is no current solution, my advice is to run a diagnostic immediately after you experience this issue, and report it to Sonos Support.

Show previous replies

L

lfcbill

Contributor I

I also haven't had issue for about 10-11 days now. Previously was repeatable every day.

I don’t think we will ever know exactly what the issue was, but its good that someone has fixed it.

They probably fixed it by accident 🙄

K

kevin-at

Lyricist III

Likewise! I hope Alexa’s fingers are crossed that it has been resolved :)

C

craigski

Local Superstar

I asked Sonos support for update on my case. The response was Sonos engineers are still awaiting confirmation from Amazon engineers that it has actually been resolved, and the case(s) will remain open until they have confirmation.

K

kevin-at

Lyricist III

Lets hope Alexa behaves - if I get another error like this I will certainly raise it with Sonos and mention it here.

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