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Alexa “Sorry, something went wrong” per profile, when unaccessed for 12-24 hours

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Every day for the past few months, the first time I ask Alexa a question that she has to go to the internet for, she responds “Sorry, something went wrong”. We have 2 users setup and this happens per user.
for example, this sequence, all when we wake up:

Person1: Alexa, how old are you? (Local?)

Alexa: I’m 9 years old…

Person1: Alexa, what is the weather today?

Alexa: Sorry, something went wrong

Person1: Alexa, what is the weather today?

Alexa: The weather today is…weather

PERSON2: Alexa, what is the weather today?

Alexa: Sorry, something went wrong

PERSON2: Alexa, what is the weather today?

Alexa: The weather today is… weather

EVERY SINGLE DAY for the past few months

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C

craigskiAnswer

Local Superstar

Any ideas appreciated please

There is no current solution, my advice is to run a diagnostic immediately after you experience this issue, and report it to Sonos Support.

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Corry P

Sonos Staff

Hi @Runsie et al

We now consider this issue resolved. If you continue to see this issue, we recommend you ensure your Sonos system is up-to-date, and if so, to get in touch with our technical support team for assistance.

We thank you for your patience.

Edit: Apologies - please disregard this post as it relates to a slightly different issue

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

C

Captivebolt

Lyricist III

Solved… lol

its funny that people have to jump through hoops to get a product to work right.

not everyone has time to sit down and send a schematic of a problem.

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P

Petesaxon

Lyricist I

Solved… lol

its funny that people have to jump through hoops to get a product to work right.

not everyone has time to sit down and send a schematic of a problem.

Can you share how solved it please?

I also have this problem on my ones, arc, and beam. 100% not isolated to Era 100 devices.

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Mr. T

Solved… lol

its funny that people have to jump through hoops to get a product to work right.

not everyone has time to sit down and send a schematic of a problem.

Can you share how solved it please?

I also have this problem on my ones, arc, and beam. 100% not isolated to Era 100 devices.

The “lol” in their post suggests they were being ironic.

This specific issue is not yet fixed.

The separate Alexa mic issue on Era 100s has been resolved, which was a different issue.

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C

Captivebolt

Lyricist III

I was being

Solved… lol

its funny that people have to jump through hoops to get a product to work right.

not everyone has time to sit down and send a schematic of a problem.

Can you share how solved it please?

I also have this problem on my ones, arc, and beam. 100% not isolated to Era 100 devices.

was being sarcastic cause it was marked as solved- but that post has been redacted.

yes, I am continually having the sorry something went wrong nonsense on my arc, and on a beam.

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K

kevin-at

Lyricist III

I have this same problem on Sonos ones across the house - it is intermittent, and once I get the response, Alexa then is okay on my next command.

Has a solution been found? Wifi is good; the router restarted, disabled and reenabled the skill with no change.

Any ideas appreciated please

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C

craigskiAnswer

Local Superstar

Any ideas appreciated please

There is no current solution, my advice is to run a diagnostic immediately after you experience this issue, and report it to Sonos Support.

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K

kevin-at

Lyricist III

Thank you for your reply; how do I run a diagnostic, please?

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Ken_Griffiths

This isn’t just a Sonos issue - you only have to look online to see that it’s a general issue with Amazon’s own echo devices too and it’s clear it only affects some users, rather than everyone. Here is one link that goes into some depth about the matter…

https://www.funktionalhome.com/alexa-sorry-something-went-wrong/

My own thoughts are that there’s an intermittent connection/time-out issue between the Alexa component and Amazons local server, but that’s just a guess.

If you (re)search the issue online, it’s clear that not everyone has the problem and it clearly affects other products too, besides Sonos. Maybe this is something Amazon needs to fix, or at the very least, they may need be made aware of the issue, aswell as informing Sonos Customer Services.

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Mr. T

This isn’t just a Sonos issue - you only have to look online to see that it’s a general issue with Amazon’s own echo devices too and it’s clear it only affects some users, rather than everyone. Here is one link that goes into some depth about the matter…

https://www.funktionalhome.com/alexa-sorry-something-went-wrong/

My own thoughts are that there’s an intermittent connection/time-out issue between the Alexa component and Amazons local server, but that’s just a guess.

If you (re)search the issue online, it’s clear that not everyone has the problem and it clearly affects other products too, besides Sonos. Maybe this is something Amazon needs to fix, or at the very least, they may need be made aware of the issue, aswell as informing Sonos Customer Services.

It’s a known issue being investigated by Sonos. I’m sure between Sonos/Amazon they will implement a fix for this issue on Sonos devices, which is not the generic connection issues alluded to in the article.

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