Alexa sees sonos device, but believes the Sonos Skill isn’t enabled

Forum|Forum|8 years ago
November 19, 2017
16 replies
3340 views

For example whenever I try to ask Alexa to play the radio on my Sonos One, it will always say

“Hmm to do that enable your Sonos Skill in the
Alexa app, After enabling the skill just say, Alexa discover devices.”

After going through and determining that the Alexa app has the Sonos Skill enabled , I’m able to go through the website to play music through Alexa but actually telling it voice commands won’t work pertaining to that , or for any skill of that nature.

So far I’ve tried the solutions of resetting the sonos speaker as detailed in these guides:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/issue-enabling-the-sonos-skill-within-alexa-app-6791449

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-playing-alexa-output-6792472/index1.html#post16157504

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-doesn-t-work-with-hue-6792675

If anyone has any other suggestions I would appreciate it 😃

not pairing

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by bucketmaster

I had the "Hmmm, try adding adding the Sonos skill..." problem after de-registering my Sonos One due to multiple Amazon accounts. I set my location to UK on both Amazon and Alexa then re-registered the Sonos and whereas before I wasn't able to play music through spotify, I was now getting the Sonos skill message when trying to play any kind of music service. I realised that my Sonos account was set to France so I changed that to the UK also. Still no joy. Then when I went to

alexa.amazon.co.uk > Skills > Your Skills (top right of screen above magnifying glass) > All Skills

and looked at the Sonos skill, I noticed it said "updated 12 days ago". Now I think it probably means that the skill was updated by the developers but it got me thinking that when the skill was added the Sonos account was set to France. So I disabled the skill, rebooted the Sonos then added the skill again. Et voila!

Show previous replies

UKMedia

Via a Sonos One device

You shouldn't need to define the room name for a Sonos One, it should default to the Sonos One room. Can you check the Alexa>Settings>History next time to see what Alexa thought it heard.

Remember: Sometimes Red Wine helps :)

D

DcflakesAuthor

Contributor I

For example whenever I try to ask Alexa to play the radio on my Sonos One, it will always say

“Hmm to do that enable your Sonos Skill in the
Alexa app, After enabling the skill just say, Alexa discover devices.”

After going through and determining that the Alexa app has the Sonos Skill enabled , I’m able to go through the website to play music through Alexa but actually telling it voice commands won’t work pertaining to that , or for any skill of that nature.

So far I’ve tried the solutions of resetting the sonos speaker as detailed in these guides:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/issue-enabling-the-sonos-skill-within-alexa-app-6791449

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-playing-alexa-output-6792472/index1.html#post16157504

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-doesn-t-work-with-hue-6792675

If anyone has any other suggestions I would appreciate it :D

Yep it looked like it was this, due to me having two different amazon accounts one with a different email address which is my main and a secondary one that I used to use , I believe Alexa wanted the amazon account setup underneath the account that has the same email as the sonos account one. Thanks for your help ?

P

Pamperdamps

Lyricist III

So. Here is the conversation I say. "Alexa, tunein absolute radio" it replies "Should I play absolute Radio station" I reply "yes" . Then it gives the. "Enable Sonos Skill" message. However, if I ask the same request with "on kitchen" (the name of the Sonos one device) at the end it works. Annoying.

UKMedia

So. Here is the conversation I say. "Alexa, tunein absolute radio" it replies "Should I play absolute Radio station" I reply "yes" . Then it gives the. "Enable Sonos Skill" message. However, if I ask the same request with "on kitchen" (the name of the Sonos one device) at the end it works. Annoying.

What happens if you just say 'Alexa, Play Absolute Radio'? (You don't need to say tunein...)

Remember: Sometimes Red Wine helps :)

P

Pamperdamps

Lyricist III

That seems to work. Thanks

B

bucketmasterAnswer

Lyricist I

I had the "Hmmm, try adding adding the Sonos skill..." problem after de-registering my Sonos One due to multiple Amazon accounts. I set my location to UK on both Amazon and Alexa then re-registered the Sonos and whereas before I wasn't able to play music through spotify, I was now getting the Sonos skill message when trying to play any kind of music service. I realised that my Sonos account was set to France so I changed that to the UK also. Still no joy. Then when I went to

alexa.amazon.co.uk > Skills > Your Skills (top right of screen above magnifying glass) > All Skills

and looked at the Sonos skill, I noticed it said "updated 12 days ago". Now I think it probably means that the skill was updated by the developers but it got me thinking that when the skill was added the Sonos account was set to France. So I disabled the skill, rebooted the Sonos then added the skill again. Et voila!

Sign up

Login to the community