Alexa sees sonos device, but believes the Sonos Skill isn’t enabled

Forum|Forum|8 years ago
November 19, 2017
16 replies
3340 views

For example whenever I try to ask Alexa to play the radio on my Sonos One, it will always say

“Hmm to do that enable your Sonos Skill in the
Alexa app, After enabling the skill just say, Alexa discover devices.”

After going through and determining that the Alexa app has the Sonos Skill enabled , I’m able to go through the website to play music through Alexa but actually telling it voice commands won’t work pertaining to that , or for any skill of that nature.

So far I’ve tried the solutions of resetting the sonos speaker as detailed in these guides:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/issue-enabling-the-sonos-skill-within-alexa-app-6791449

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-playing-alexa-output-6792472/index1.html#post16157504

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-doesn-t-work-with-hue-6792675

If anyone has any other suggestions I would appreciate it 😃

not pairing

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by bucketmaster

I had the "Hmmm, try adding adding the Sonos skill..." problem after de-registering my Sonos One due to multiple Amazon accounts. I set my location to UK on both Amazon and Alexa then re-registered the Sonos and whereas before I wasn't able to play music through spotify, I was now getting the Sonos skill message when trying to play any kind of music service. I realised that my Sonos account was set to France so I changed that to the UK also. Still no joy. Then when I went to

alexa.amazon.co.uk > Skills > Your Skills (top right of screen above magnifying glass) > All Skills

and looked at the Sonos skill, I noticed it said "updated 12 days ago". Now I think it probably means that the skill was updated by the developers but it got me thinking that when the skill was added the Sonos account was set to France. So I disabled the skill, rebooted the Sonos then added the skill again. Et voila!

J

Jon best

Lyricist II

I have the same problem, only i get a message saying my geographical location is wrong, which it isnt as ive double checked both sonos and amazon details and both are the same, also i live in the uk so the skill is available.

P

Pamperdamps

Lyricist III

I'm experiencing the same problem. And I'm also in the UK. I have noticed though. If you add to the end of the Alexa request "on device' replacing device with your Sonos device name, it works sometimes. This only seems to be required since the more recent updates, and is a bit of a pain.

J

Jon best

Lyricist II

I keep getting a message on alexa app saying its not supported im my geographical location. But i know it is supported in the uk

UKMedia

I keep getting a message on alexa app saying its not supported im my geographical location. But i know it is supported in the uk

If you open the Alexa app and select Settings>Devices> and select your Sonos One. Have you correctly set your device location?

Remember: Sometimes Red Wine helps :)

UKMedia

For example whenever I try to ask Alexa to play the radio on my Sonos One, it will always say

“Hmm to do that enable your Sonos Skill in the
Alexa app, After enabling the skill just say, Alexa discover devices.”

After going through and determining that the Alexa app has the Sonos Skill enabled , I’m able to go through the website to play music through Alexa but actually telling it voice commands won’t work pertaining to that , or for any skill of that nature.

So far I’ve tried the solutions of resetting the sonos speaker as detailed in these guides:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/issue-enabling-the-sonos-skill-within-alexa-app-6791449

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-playing-alexa-output-6792472/index1.html#post16157504

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-doesn-t-work-with-hue-6792675

If anyone has any other suggestions I would appreciate it :D

This is probably due to a cross linking of your Amazon account. Can you please check the following:

1/ Ensure that the skill is enabled on the Amazon account that you have Linked to your Sonos account;
2/ Ensure that you don't have any other Amazon app on the iOs or Android devices logged into another Amazon account.

Let us know once you've checked these two things.

UKMedia

Remember: Sometimes Red Wine helps :)

UKMedia

I'm experiencing the same problem. And I'm also in the UK. I have noticed though. If you add to the end of the Alexa request "on device' replacing device with your Sonos device name, it works sometimes. This only seems to be required since the more recent updates, and is a bit of a pain.

Is this via the Sonos One or other Echo device?

Remember: Sometimes Red Wine helps :)

P

Pamperdamps

Lyricist III

Via a Sonos One device

J

Jon best

Lyricist II

I keep getting a message on alexa app saying its not supported im my geographical location. But i know it is supported in the uk

If you open the Alexa app and select Settings>Devices> and select your Sonos One. Have you correctly set your device location?

J