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garrid
Contributor I
November 25, 2017
Answered

Alexa responds but will not play music

  • November 25, 2017
  • 35 replies
  • 308448 views
Alexa responds to a 'play music command' but it does not actually play anything. The Sonos One works fine from the app. Alexa also will tell you the weather etc... just fine. When music is playing if you ask Alexa to turn off music it says 'I can only do that when music is playing' . Alexa connects to tunein and my amazon account but doesn't end up playing anything even though it says it is.
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    Best answer by novasupra
    Hey everyone I just fixed my issue. Originally I was told to delete the sonos and Alexa apps, reboot my sonos, etc but neither fixed the problem. Saw another post that said to disable the sonos skill in the Alexa app and reenable it. This worked! Hope this helps you guys too!!

    Moderator Note: If the information listed here did not resolve your issue, try this topic: Resolving the Majority of Issues with Alexa on Sonos

    35 replies

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    rogercompton
    Lyricist II
    November 18, 2020

    Alexa responds to a 'play music command' but it does not actually play anything. The Sonos One works fine from the app. Alexa also will tell you the weather etc... just fine. When music is playing if you ask Alexa to turn off music it says 'I can only do that when music is playing' . Alexa connects to tunein and my amazon account but doesn't end up playing anything even though it says it is.

    This fixed it for me- great work!

      Jandy0114
      Lyricist I
      December 1, 2020

      Thanks disabling the skill helped me sort the issue. So frustrating I’ve only just got the “move” and it all started so well but Alexa seems to have a mind of her own I was on my way to Relate. Thanks again Novasupra

      Hugh Janus
      Lyricist I
      February 17, 2021

      Removing Sonos as a skill in Alexa solved the problem for me too. It’s worth noting though that the first time I tried a voice command after re-enabling the skill, it still didn’t work, I waited a couple of minutes and tried again...success! It must take a moment to link between the systems.

      Good Luck!

      Anonymous
      May 17, 2021

      Brilliant. Worked perfectly after hours of trying other useless suggestions. Thanks 👍👍

      R.D065
      Lyricist I
      June 11, 2021

      Hey everyone I just fixed my issue. Originally I was told to delete the sonos and Alexa apps, reboot my sonos, etc but neither fixed the problem. Saw another post that said to disable the sonos skill in the Alexa app and reenable it. This worked! Hope this helps you guys too!!

      Moderator Note: If the information listed here did not resolve your issue, try this topic: Resolving the Majority of Issues with Alexa on Sonos

      Thank you very much. Worked like a charm.

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