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Stevey1976
Avid Contributor I
October 8, 2020
Answered

Alexa reporting incorrect volume

  • October 8, 2020
  • 14 replies
  • 357 views

I always use Alexa to set the volume on my Sonos system (Beam, Sub and 2xOne SL) I usually ask her to confirm the volume once set, but now she is reporting it incorrectly. So if the volume was set to 1 initially and I ask Alexa to set volume to 3 then ask “Alexa, what is the volume for living room?” She will advise that volume is 1, even though it’s set to 3 as she is now louder.

Steps I’ve taken to fix:

Disable and enable the Sonos skill in the Amazon Alexa App. 
Removed the Alexa voice service in the Sonos app and added it again too and powered off the Sonos beam. All to no avail

However, what I did notice was Alexa would confirm the correct volume level after enabling the Sonos Skill in the Alexa App or removing and adding the Alexa voice service in the Sonos app, it was only when I asked Alexa to increase the volume and asked her to confirm the volume for Living Room (Sonos Beam name) she would say it was still 1 even after I’d visually checked the volume increase in the Sonos app. 

Hope this all makes sense. I did notice the Alexa iOS app got an update recently 2/10/20 if memory serves me correctly so not sure if that’s just a coincidence or not?

 

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Best answer by Simon B

Hi @Stevey1976, Thank you for reaching out and welcome to the community. Sorry to hear about this issue that you have with the Alexa volume. I checked our resources, and this is a known issue and has been escalated with our engineering department to look for a fix for this issue. Kindly subscribe to this thread so that you’ll be updated once it has been fixed. 

Let us know what you have in mind with the advice above.

The Sonos community is always here to help.

14 replies

Simon B
Simon BAnswer
Retired Sonos Staff
October 9, 2020

Hi @Stevey1976, Thank you for reaching out and welcome to the community. Sorry to hear about this issue that you have with the Alexa volume. I checked our resources, and this is a known issue and has been escalated with our engineering department to look for a fix for this issue. Kindly subscribe to this thread so that you’ll be updated once it has been fixed. 

Let us know what you have in mind with the advice above.

The Sonos community is always here to help.

Help others find useful content by clicking the like button and selecting the best answer to your question
Stevey1976Author
Avid Contributor I
October 9, 2020

Hi @Simon B many thanks for confirming this. I know this has only happened very recently but it’s good to know it’s a known issue and has been reported, a weight off my mind thank you. 
 

just out of interest, is this an issue with a recent Sonos update or Alexa update?

Many thanks,

 

 

 

Steve
Simon B
Simon B
Retired Sonos Staff
October 9, 2020

Hi @Stevey1976, thanks for the update. Thanks for understanding, Upon checking, Yes, this was recently reported, high changes that it could be a bug that took place, but since it was already reported. Rest assured that we'll try our best to improve your experience with our Sonos products and services.

Please, feel free to let me know if you require any further information.

The Sonos community is always here to help.

 

 

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Stevey1976Author
Avid Contributor I
October 27, 2020

I hope we can get a fix for this soon. 

Steve
Simon B
Simon B
Retired Sonos Staff
October 27, 2020

Hi @Stevey1976, thanks for the update. Thanks for alerting us on this issue. Upon checking on this issue with our team, We are still waiting for a fix on this issue. We’ll update once it has been fixed. 

Let us know what you have in mind with the advice above.

The Sonos community is always here to help.

Help others find useful content by clicking the like button and selecting the best answer to your question
Stevey1976Author
Avid Contributor I
November 10, 2020

Just to let anyone else know who is having this same issue that the 12.2 Update today doesn’t fix this issue 😢

 

Still keeping my fingers crossed for a fix soon. 

Steve
Simon B
Simon B
Retired Sonos Staff
November 10, 2020

Hi @Stevey1976, thanks for the update and for reaching out. I checked this ticket for this issue. The status is still waiting for a fix. We’ll update this thread as soon as we get any further information from our team. 

Please, feel free to let me know if you require any further information.

We're here to answer any further questions you have.

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Stevey1976Author
Avid Contributor I
December 9, 2020

Well 12.2.2 downloaded today but issue still there 😔

Steve
Simon B
Simon B
Retired Sonos Staff
December 9, 2020

Hi @Stevey1976, thanks for the update. I just checked with our specialist and they are still working on their end for this issue. Please, feel free to let me know if you require any further information.

We're here to answer any further questions you have.

Help others find useful content by clicking the like button and selecting the best answer to your question
Stevey1976Author
Avid Contributor I
December 12, 2020

Thanks Simon

Steve
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