Alexa reporting incorrect volume

Forum|Forum|5 years ago
October 8, 2020
14 replies
357 views

I always use Alexa to set the volume on my Sonos system (Beam, Sub and 2xOne SL) I usually ask her to confirm the volume once set, but now she is reporting it incorrectly. So if the volume was set to 1 initially and I ask Alexa to set volume to 3 then ask “Alexa, what is the volume for living room?” She will advise that volume is 1, even though it’s set to 3 as she is now louder.

Steps I’ve taken to fix:

Disable and enable the Sonos skill in the Amazon Alexa App.
Removed the Alexa voice service in the Sonos app and added it again too and powered off the Sonos beam. All to no avail

However, what I did notice was Alexa would confirm the correct volume level after enabling the Sonos Skill in the Alexa App or removing and adding the Alexa voice service in the Sonos app, it was only when I asked Alexa to increase the volume and asked her to confirm the volume for Living Room (Sonos Beam name) she would say it was still 1 even after I’d visually checked the volume increase in the Sonos app.

Hope this all makes sense. I did notice the Alexa iOS app got an update recently 2/10/20 if memory serves me correctly so not sure if that’s just a coincidence or not?

Alexa

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Best answer by Simon B

Hi @Stevey1976, Thank you for reaching out and welcome to the community. Sorry to hear about this issue that you have with the Alexa volume. I checked our resources, and this is a known issue and has been escalated with our engineering department to look for a fix for this issue. Kindly subscribe to this thread so that you’ll be updated once it has been fixed.

Let us know what you have in mind with the advice above.

The Sonos community is always here to help.

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Simon B

Retired Sonos Staff

Hello @Stevey1976, You’re Welcome. If you have other questions about your Sonos products and services, feel free to reach out.

We're here to answer any further questions you have.

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S

Stevey1976Author

Avid Contributor I

Well first update of this year and still no fix - been going on way too long for my liking now 😔

Steve

S

Stevey1976Author

Avid Contributor I

So another Sonos update after quite a while since the last one and the problem is still here. When will this be getting fixed please?

Also the volume on my Beam used to be much louder at vol 1 than it is now, and as such Alexa because it’s linked to the Sonos volume and always has been since I got my Beam in Dec 2019 is also much lower. Some folks on here believe the volume was different for Alexa but that’s never been the case for me, but the overall volume now seems lower/not as powerful.

Steve

Xander P

Retired Sonos Staff

Hi @Stevey1976, no updates to share right now regarding this, however we are continuing to look in to it with the team at Amazon.

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