Alexa partially not working

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Hello,

I’m facing a weird problem. I’m having Alexa enabled on my Move, my Arc and two Play:1. Alexa is working perfectly fine on the Move but neither on the Ones nor on the Arc. After saying “Alexa” the sound appears and after telling it “play radiostation x” it confirm “playing radio station x from tunein” but then nothing happens. As well, I have a skill setup for my favorite radiostation. After saying “play radiostation y” the skills start, the welcome me on their station and then - dead silence. All of this is working perfectly fine.

Facts in reagards to the system:

3x Play:1

2x Play:One

1 Sonos Arc with Sub 3 and two SL as surround

1 Move

Of course, the latest software update is installed, controller up to date. WIFI/Router has been rebootet, no settings changed. If unplugged the entire system and bootet it up beginning with Arc and ending with the Move. If completely removed Alexa from all speakers, rebootet the entire sysem, setup Alex again - exactly same issue.

Anbody got a clue what’s going here?

Bernd

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Corry PAnswer

Sonos Staff

Hi @Bernd Walter

Welcome to the Sonos Community!

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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Corry PAnswer

Sonos Staff

Hi @Bernd Walter

Welcome to the Sonos Community!

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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