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Bernd Walter
Contributor I
Mar 13, 2021 7:24 AM UTC
Answered

Alexa partially not working

Hello,

 

I’m facing a weird problem. I’m having Alexa enabled on my Move, my Arc and two Play:1. Alexa is working perfectly fine on the Move but neither on the Ones nor on the Arc. After saying “Alexa” the sound appears and after telling it “play radiostation x” it confirm “playing radio station x from tunein” but then nothing happens. As well, I have a skill setup for my favorite radiostation. After saying “play radiostation y” the skills start, the welcome me on their station and then - dead silence. All of this is working perfectly fine. 

Facts in reagards to the system:

3x Play:1

2x Play:One

1 Sonos Arc with Sub 3 and two SL as surround

1 Move

 

Of course, the latest software update is installed, controller up to date. WIFI/Router has been rebootet, no settings changed. If unplugged the entire system and bootet it up beginning with Arc and ending with the Move. If completely removed Alexa from all speakers, rebootet the entire sysem, setup Alex again - exactly same issue. 

 

Anbody got a clue what’s going here?

 

Bernd

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Corry P
Corry PAnswer
Sonos Staff
Mar 16, 2021 12:30 PM UTC

Hi @Bernd Walter 

Welcome to the Sonos Community!

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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11 replies

UKMedia
UKMedia
Mar 13, 2021 7:26 AM UTC

Hi. Please see my post here: https://en.community.sonos.com/troubleshooting-228999/tips-tricks-resolving-random-issues-impacting-sonos-devices-6845346

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Remember: Sometimes Red Wine helps :)
UKMedia
UKMedia
Mar 13, 2021 7:28 AM UTC

The other thing to check is in the Sonos App/settings/voice & services/Alexa are all your devices shown as Enabled?

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Remember: Sometimes Red Wine helps :)
Bernd WalterAuthor
Contributor I
Mar 13, 2021 7:32 AM UTC

Hi,

 

thanks for the link, looking at it, right now. Settings are fine. I compared them, again after renewing the setup…

 

Bernd

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Bernd WalterAuthor
Contributor I
Mar 13, 2021 7:36 AM UTC

Network isn’t a issue (Networking is my Job and DNA :wink: ). I have assigned reservations to the speakers to avoid issues. But usually a good (consumer) router doesn’t drop it’s lease table during a reboot - mine doesn’t (otherwise I get notified). They have their IP address since day one in my home.

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UKMedia
UKMedia
Mar 13, 2021 7:46 AM UTC

Network isn’t a issue (Networking is my Job and DNA :wink: ). I have assigned reservations to the speakers to avoid issues. But usually a good (consumer) router doesn’t drop it’s lease table during a reboot - mine doesn’t (otherwise I get notified). They have their IP address since day one in my home.

👍😁

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Remember: Sometimes Red Wine helps :)
UKMedia
UKMedia
Mar 13, 2021 7:52 AM UTC

Although I haven't had the issue for a while, I have found that starting music from the App and then controlling via voice appears to reset something and voice requests then work! 🤔 It might be worth a try.

Sorry for asking 😋 but have you checked that the mic lights are on on the devices not responding?

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Remember: Sometimes Red Wine helps :)
Bernd WalterAuthor
Contributor I
Mar 13, 2021 9:43 AM UTC

I turn on and of the Mic a thousand times. Also tried that idea with the App (starting it there), no change. Not able to switch the station, move over to spotify or simply stop the playback.

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Bernd WalterAuthor
Contributor I
Mar 13, 2021 9:44 AM UTC

Maybe I try your suggestion in regards to Red Wine, might try Gin as well ;)

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UKMedia
UKMedia
Mar 13, 2021 9:46 AM UTC

Maybe I try your suggestion in regards to Red Wine, might try Gin as well ;)

🤣🤣🤣🤣

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Remember: Sometimes Red Wine helps :)
UKMedia
UKMedia
Mar 13, 2021 9:48 AM UTC

I turn on and of the Mic a thousand times. Also tried that idea with the App (starting it there), no change. Not able to switch the station, move over to spotify or simply stop the playback.

Okay. That just leaves a diagnostic after trying the voice command... Probably best before the red wine and gin! 🍷🍷🍸🍸 Please post the number in this thread.

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Remember: Sometimes Red Wine helps :)
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