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mnrlee85
Contributor I
October 30, 2017
Question

Alexa overly sensitive on the Sonos One

  • October 30, 2017
  • 35 replies
  • 4072 views
Hi all,

I have seen a few topics where people are commenting that they are having trouble giving commands to their Sonos One player via Alexa but I'm finding the microphone is too sensitive and it is chiming constantly when we are talking nearby without even using the wake word. Is there any way to adjust sensitivity (I don't think there is but thought it wouldn't hurt to ask).

Also, is there any way to change the wake work like on the Echo? My other half is called Alex and it would be better to have a different wake work (we use Echo on the Amazon Echo Dot we have).

Thanks.
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    35 replies

    kenop
    Contributor III
    October 30, 2017
    Since you're the only person to have this issue, I will provide you with a Sonos One with very low sensitivity in exchange for yours. And if you run across any others with this "issue", I can exchange as many as you want.
    zeiga1612
    Contributor I
    November 2, 2017
    I'm also having this issue please advise!!!
      Laudrup
      Lyricist I
      November 12, 2017
      I am having the same issue here too. Alexa constantly comes on with normal conversation or the TV. I have had to turn off the microphone just so I am not interrupted. Any help would be greatly appreciated.
        Elizabeth_7
        Contributor I
        November 12, 2017
        Mine keeps beeping awake with no noise in the room whatsoever. Super annoying!
          KevBatch
          Lyricist I
          November 12, 2017
          Same problem
            ed-mc
            Lyricist I
            November 12, 2017
            Same issue here - hope a future update fixes the issue and allows for changing the wake word.
            ltshaw711
            Avid Contributor I
            November 12, 2017
            Having the same problem. Sonos One is “chirping” as if it hears the wake word when nothing is being said. Happens very frequently. The Sonos One has replaced an Amazon Echo in the exact same location and it did not have this problem.
            demegantt
            Lyricist I
            November 16, 2017
            I am having the exact same issue.
            Fletch7
            Lyricist I
            November 19, 2017
            I constantly have false positives on the two Sonos ONE systems in my apartment. Often during conversation, sudden a Sonos ONE beeps like it heard the word Alexa. Replaying the Audio from Amazon shows nothing that even hints phonetically close to Alexa as far as I can tell.

            Ironically, it doesn’t detect the word Alexa either anywhere near as well as my older Echo Dot. Funny thing is sometimes if we speak loudly to it, the Echo Dot down the hall in the bedroom will instead understand it and do the command.

            LIttle disappointed in it’s Alexa trigger phrase functionality. It doesn’t match the older gen Echo Dot anyway.
              Thunderbyte
              Thunderbyte
              Prominent Collaborator I
              November 19, 2017
              My Sonos One is also way worse in recognizing the wake word than the Echo Dot. I wanted to replace a Play:1 and Dot with a One, but that is not possible for now, because the recognition does not work nearly as well.

              Apart from that, the personal news function "is not supported yet", as the One tells me. That as well is a bummer.
              1 Playbar | 1 Sub | 2x Play:5 | 1x Play:3 | 2x Play:1 | 1x Sonos One
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