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Mandy 53
Trending Lyricist I
May 15, 2019 7:39 PM UTC
Answered

Alexa outage, not working

Hi Alexa worked perfect Tuesday evening Wednesday evening she says she will do what I ask her but nothing happened have to use the app on phone
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    chicks
    chicksAnswer
    May 15, 2019 7:40 PM UTC
    Outage right now.

    https://status.sonos.com/
    View in thread

    12 replies

    chicks
    chicksAnswer
    May 15, 2019 7:40 PM UTC
    Outage right now.

    https://status.sonos.com/
    Translate
      Mandy 53Author
      Trending Lyricist I
      May 15, 2019 7:42 PM UTC
      Sorry
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      Mandy 53Author
      Trending Lyricist I
      May 15, 2019 7:53 PM UTC
      What do you mean iam a bit thick when it comes to these things
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      Mandy 53Author
      Trending Lyricist I
      May 15, 2019 7:54 PM UTC
      Could someone please help
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      Mandy 53Author
      Trending Lyricist I
      May 15, 2019 7:55 PM UTC
      It's driving me mad
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      Misfit
      Enthusiast II
      May 15, 2019 7:59 PM UTC
      There is an outage currently. You can check the status by going to http://status.sonos.com

      If there is an outage, things wont work.
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        Mandy 53Author
        Trending Lyricist I
        May 15, 2019 8:01 PM UTC
        Will it sort itself out
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        Mandy 53Author
        Trending Lyricist I
        May 15, 2019 8:06 PM UTC
        She will tell me a joke but won't play any music she says she will but nothing
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        Ryan S
        Ryan S
        Retired Sonos Staff
        May 15, 2019 8:15 PM UTC
        Hi Mandy, what's not working is the link between Alexa and Sonos (and a few other things). This means commands going to Sonos devices may not work. It's a partial outage, so sometimes it might. When it's resolved, it should start working, but if you see the outage has been resolved and you're still having trouble, let us know.
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          Misfit
          Enthusiast II
          May 15, 2019 8:22 PM UTC
          Will it sort itself out

          Generally, the question is "when".

          Just try to remain patient.
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