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CarlD74
Contributor II
October 5, 2017
Answered

Alexa only plays the queue on Sonos

Hi, I set up my bedroom Play1 tonight with an Echo Dot and followed all the directions. Currently, if I ask Alexa to play something specific, Sonos just kicks on and plays the current queue. If I clear the queue and try again, Alexa tells me that the Bedroom is not responding. I have also set up Amazon Music as the default service in Alexa and added it to my Sonos account. Am I missing something?
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      MesbergAnswer
      Contributor I
      October 5, 2017
      Solved it. You can't have an Echo with the same name as the Sonos device you are trying to control. In my case both were called Kitchen. I renamed the Echo Dot to 'Echo Kitchen' and now its working perfectly.
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      28 replies

      stemac
      Contributor I
      October 5, 2017
      hello Carl I have the exact same problem, I ask alexa to play music and is says bedroom not responding, and only played the qued music, I cleared the music and it plays nothing now
      Cchris
      Enthusiast II
      October 5, 2017
      stemac - Are you using spotify as your default music service? If so then this would be expected behaviour as it doesn't work with spotify.

      CarlD74 - can you try using echo/alexa without the sonos and just check that it plays amazon music through the echo/dot. It may be that the problem is not with the sonos/alexa connection, but the link to amazon prime music itself.
      stemac
      Contributor I
      October 5, 2017
      Cchris no am using amazon and google play for streaming 🙂
      Illoyd21
      Avid Contributor I
      October 5, 2017
      I have exactly same problem and am using amz unlimited
      Mesberg
      Contributor I
      October 5, 2017
      Same here (with any/all rooms)
      Fubie3
      Fubie3
      Lyricist III
      October 5, 2017
      I have the exact same issue.

      I have 2 original echo's and 3 dots.
      I have 2 Play 1's and 2 Play 5's.

      I have even removed the skill as well as the devices added to echo, then added the skill back. I get the same result.

      I also unplugged/plugged the power in the echo's and Speakers.

      That worked! Try it and let me know if it worked?
      2 Play 1's / 2 Play 5's / 2 Original Echo's / 3 Echo Dots / 3 Google Home's
      varsas
      Trending Lyricist I
      October 5, 2017
      In all of these cases, are your Sonos speakers showing up in the Alexa app?
      Fubie3
      Fubie3
      Lyricist III
      October 5, 2017
      Yes, the were.
      2 Play 1's / 2 Play 5's / 2 Original Echo's / 3 Echo Dots / 3 Google Home's
      Mesberg
      Contributor I
      October 5, 2017
      Fubie3, what order did you unplug/plug the devices. I want to try replicating your solution, but the order may matter.
      Fubie3
      Fubie3
      Lyricist III
      October 5, 2017
      I just did 1 echo, then 1 sonos, both in the same room.
      2 Play 1's / 2 Play 5's / 2 Original Echo's / 3 Echo Dots / 3 Google Home's
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