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CarlD74
Contributor II
Oct 5, 2017 2:53 AM UTC
Answered

Alexa only plays the queue on Sonos

Hi, I set up my bedroom Play1 tonight with an Echo Dot and followed all the directions. Currently, if I ask Alexa to play something specific, Sonos just kicks on and plays the current queue. If I clear the queue and try again, Alexa tells me that the Bedroom is not responding. I have also set up Amazon Music as the default service in Alexa and added it to my Sonos account. Am I missing something?
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      MesbergAnswer
      Contributor I
      Oct 5, 2017 11:50 PM UTC
      Solved it. You can't have an Echo with the same name as the Sonos device you are trying to control. In my case both were called Kitchen. I renamed the Echo Dot to 'Echo Kitchen' and now its working perfectly.
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      amoore71
      Lyricist I
      Oct 10, 2017 7:04 PM UTC
      I have exact same issue with ‘kitchen’ too - i’ll Try your suggestion
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      adambgunn
      Lyricist I
      Oct 21, 2017 10:23 PM UTC
      I have this same issue ... if nothing is playing I get a message “Sonos is not responding” but if I had music in my queue it just starts that back up. I have tried every suggestion in this thread now twice basically. Sigh.
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      sfrazer
      Lyricist II
      Nov 3, 2017 8:40 PM UTC
      Same issue here. I have cycled the power but no change. It will play the queue but says not responding if there is noting already queued!
      Assistance please...?
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      UKMedia
      UKMedia
      Nov 4, 2017 2:46 PM UTC
      Have tried Disabling then Enabling the Sonos skill within the Alexa app?
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      Remember: Sometimes Red Wine helps :)
      sfrazer
      Lyricist II
      Nov 4, 2017 3:21 PM UTC
      Yes, already tried that...
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      UKMedia
      UKMedia
      Nov 4, 2017 3:25 PM UTC
      Try disabling Voice Control within the Android or iOS Sonos app Settings>Sonos 1 and then re-enable.
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      Remember: Sometimes Red Wine helps :)
      sfrazer
      Lyricist II
      Nov 5, 2017 11:41 PM UTC
      Cannot find that setting...
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      UKMedia
      UKMedia
      Nov 6, 2017 8:37 AM UTC
      Cannot find that setting...

      In the Sonos app (Function is only available on Android or iOS not the PC version) open Settings>Room Settings and select your Sonos 1. At the top of the screen is a section labelled 'Voice Services', sign in to your Alexa account and you can select 'Remove'.
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      Remember: Sometimes Red Wine helps :)
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