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CarlD74
Contributor II
October 5, 2017
Answered

Alexa only plays the queue on Sonos

  • October 5, 2017
  • 28 replies
  • 1638 views
Hi, I set up my bedroom Play1 tonight with an Echo Dot and followed all the directions. Currently, if I ask Alexa to play something specific, Sonos just kicks on and plays the current queue. If I clear the queue and try again, Alexa tells me that the Bedroom is not responding. I have also set up Amazon Music as the default service in Alexa and added it to my Sonos account. Am I missing something?
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      Best answer by Mesberg
      Solved it. You can't have an Echo with the same name as the Sonos device you are trying to control. In my case both were called Kitchen. I renamed the Echo Dot to 'Echo Kitchen' and now its working perfectly.

      28 replies

      Show previous replies
      amoore71
      Lyricist I
      October 10, 2017
      I have exact same issue with ‘kitchen’ too - i’ll Try your suggestion
      adambgunn
      Lyricist I
      October 21, 2017
      I have this same issue ... if nothing is playing I get a message “Sonos is not responding” but if I had music in my queue it just starts that back up. I have tried every suggestion in this thread now twice basically. Sigh.
      sfrazer
      Lyricist II
      November 3, 2017
      Same issue here. I have cycled the power but no change. It will play the queue but says not responding if there is noting already queued!
      Assistance please...?
      UKMedia
      UKMedia
      November 4, 2017
      Have tried Disabling then Enabling the Sonos skill within the Alexa app?
      Remember: Sometimes Red Wine helps :)
      sfrazer
      Lyricist II
      November 4, 2017
      Yes, already tried that...
      UKMedia
      UKMedia
      November 4, 2017
      Try disabling Voice Control within the Android or iOS Sonos app Settings>Sonos 1 and then re-enable.
      Remember: Sometimes Red Wine helps :)
      sfrazer
      Lyricist II
      November 5, 2017
      Cannot find that setting...
      UKMedia
      UKMedia
      November 6, 2017
      Cannot find that setting...

      In the Sonos app (Function is only available on Android or iOS not the PC version) open Settings>Room Settings and select your Sonos 1. At the top of the screen is a section labelled 'Voice Services', sign in to your Alexa account and you can select 'Remove'.
      Remember: Sometimes Red Wine helps :)
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