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Digger77
Contributor II
Jan 5, 2018 9:38 AM UTC
Answered

Alexa only plays one song and then stops

Hi Folks

Happy New Year to everyone!

Just bought my 3rd Sonos this week (Sonos One). Alexa is only playing one song on a playlist then stopping which is driving me insane.
Has anyone got a solution to this very annoying problem please?
Looking at the forum it seems like a very common problem that keeps lingering on which is very disappointing considering the reputation of 2 huge companies Amazon & Sonos.

Any help or advice from anyone would be much appreciated?

Thanks
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      Ryan S
      Ryan SAnswer
      Retired Sonos Staff
      Jan 5, 2018 11:17 PM UTC
      There was an outage on the Alexa on Sonos connection that's since been resolved. You should be back up and good now.
      Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
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      Ryan S
      Ryan SAnswer
      Retired Sonos Staff
      Jan 5, 2018 11:17 PM UTC
      There was an outage on the Alexa on Sonos connection that's since been resolved. You should be back up and good now.
      Translate
      Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
        palmergpalmer
        Lyricist I
        Jan 6, 2018 12:08 AM UTC
        Got mine on Christmas Day. It worked that day nad the 26th. By the 27th it could only stream one song then quit.
        Translate
        gavsbags
        Lyricist III
        Jan 6, 2018 7:44 AM UTC
        Thanks Ryan S ....... appears to be working again now
        Translate
        qopto
        Lyricist I
        Feb 16, 2018 11:25 PM UTC
        I was frustrated with the problem on setting up my first Sonos products today. For me the fix was to remove Amazon as a music service from within the Sonos App. Now voice commands work perfectly, playlists, radio and album change track correctly. I can't use the Sonos App to select music from Amazon Music but that doesn't bother me.
        Translate
        UKMedia
        UKMedia
        Feb 18, 2018 8:44 AM UTC
        I was frustrated with the problem on setting up my first Sonos products today. For me the fix was to remove Amazon as a music service from within the Sonos App. Now voice commands work perfectly, playlists, radio and album change track correctly. I can't use the Sonos App to select music from Amazon Music but that doesn't bother me.

        This isn't required for voice control to work. Did you set up a default music service in Alexa App>Settings>Music & Media? The Answer in this post details steps to sort out most issues relating to Alexa playback issues:

        https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126/index1.html#post16201009
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