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Doomhunk
Contributor I
Dec 23, 2022 9:30 AM UTC
Answered

Alexa on Sonos: Spotify vs BBC Sounds & Global Player

Hi

I’ve recently noticed that Alexa will not play music from Spotify despite acknowledging and saying ‘This is … from Spotify’. Also, while Alexa will launch BBC Sounds to play Radio 2, or Global Player to play Heart, and Sleep Sounds, Icannot stop those services with Alexa either.

I have logged out of my Amazon, Sonos and Spotify accounts and back in and disabled the Spotify skill, but to no effect.

What else should I be doing?

Diagnostics report: 638462361

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Mr. T
Mr. TAnswer
Jan 1, 2023 3:06 PM UTC

You could try the following steps:

  1. In the Sonos app, remove all instances of Alexa from your Sonos system

    • From the Settings tab, press Services & Voice

    • Under Voice, tap Alexa

    • Press the Sonos product that’s using the voice service, then press Remove.

    • Repeat until no Sonos rooms have Alexa
  2. In the Alexa app, find the Sonos skill and disable it
    • More » Skills & Games » Search icon » Sonos » Disable Skill
  3. In the Amazon website, log in to the same account used for Alexa and remove links to Sonos devices
    • go to Account » Devices & Content » Devices. De-register all entries relating to Sonos devices.
  4. In the Sonos app, add Alexa to the rooms you’d like it in. This will remake all the links intentionally broken in steps 1, 2 and 3

    • Tap the Settings tab. select Services & Voice > Under Voice, Add a Voice Assistant > Amazon Alexa

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6 replies

UKMedia
UKMedia
Dec 23, 2022 10:05 AM UTC

Hi

 

Please have a look at my post here.

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Remember: Sometimes Red Wine helps :)
DoomhunkAuthor
Contributor I
Dec 23, 2022 4:32 PM UTC

No dice, I’m afraid. I’ve rebooted the router and Eero mesh system. There was no issue until the last update to the app on 16 December.

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UKMedia
UKMedia
Dec 23, 2022 4:35 PM UTC

No dice, I’m afraid. I’ve rebooted the router and Eero mesh system. There was no issue until the last update to the app on 16 December.

Did you also look at the last link: Tips & Tricks - Resolving random issues impacting Sonos devices.. | Sonos Community

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Remember: Sometimes Red Wine helps :)
DoomhunkAuthor
Contributor I
Jan 1, 2023 2:59 PM UTC

Just tried this. Still no dice.

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Mr. T
Mr. TAnswer
Jan 1, 2023 3:06 PM UTC

You could try the following steps:

  1. In the Sonos app, remove all instances of Alexa from your Sonos system

    • From the Settings tab, press Services & Voice

    • Under Voice, tap Alexa

    • Press the Sonos product that’s using the voice service, then press Remove.

    • Repeat until no Sonos rooms have Alexa
  2. In the Alexa app, find the Sonos skill and disable it
    • More » Skills & Games » Search icon » Sonos » Disable Skill
  3. In the Amazon website, log in to the same account used for Alexa and remove links to Sonos devices
    • go to Account » Devices & Content » Devices. De-register all entries relating to Sonos devices.
  4. In the Sonos app, add Alexa to the rooms you’d like it in. This will remake all the links intentionally broken in steps 1, 2 and 3

    • Tap the Settings tab. select Services & Voice > Under Voice, Add a Voice Assistant > Amazon Alexa

Translate
    DoomhunkAuthor
    Contributor I
    Jan 1, 2023 4:04 PM UTC

    You could try the following steps:

    1. In the Sonos app, remove all instances of Alexa from your Sonos system

      • From the Settings tab, press Services & Voice

      • Under Voice, tap Alexa

      • Press the Sonos product that’s using the voice service, then press Remove.

      • Repeat until no Sonos rooms have Alexa
    2. In the Alexa app, find the Sonos skill and disable it
      • More » Skills & Games » Search icon » Sonos » Disable Skill
    3. In the Amazon website, log in to the same account used for Alexa and remove links to Sonos devices
      • go to Account » Devices & Content » Devices. De-register all entries relating to Sonos devices.
    4. In the Sonos app, add Alexa to the rooms you’d like it in. This will remake all the links intentionally broken in steps 1, 2 and 3

      • Tap the Settings tab. select Services & Voice > Under Voice, Add a Voice Assistant > Amazon Alexa

    This seems to have worked. Thanks!

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