alexa not playing any music and bbc on sonos 1

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Can anyone help with this issue - on Sonos 1, I have installed Alexa and enabled the skills via alexa - but no BBC station will pay after the initial “BBC sounds” announcement…. I have installed……deleted, re enables, … rebooted and disabled and then re enabled the skill but to no avail…… and also……. Alexa won’t play any music at all ……..any help or assistance would be greatly appreciated…….

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Corry PAnswer

Sonos Staff

Hi @Christopher10

Welcome to the Sonos Community!

Have you added BBC Sounds as a service to Sonos? You will need to.

How to add a music service to Sonos

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

UKMedia

Does it respond to ' Alexa, what is the time'?

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Remember: Sometimes Red Wine helps :)

C

Christopher10Author

Contributor I

Yes …… it does everything apart from play music ….the BBC etc…..

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UKMedia

Can you carry out these actions in my post: Post

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Remember: Sometimes Red Wine helps :)

C

Christopher10Author

Contributor I

Hi - I’ve reset and re linked the account and re booted all the devices - BBC sounds plays quite happily on my iPad but will not launch on Sonos 1 ……. There are sub Reddit posts about this ongoing issue …… I’m pretty certain that it’s a glitch that is somewhere embedded in the Sonos architecture….. I’m pretty techs myself and although I’m not an expert …. I’m wondering if this is associated with the recent update that Sonos issued a couple of weeks ago? Any help would be appreciated …!!

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UKMedia

Can you test with any other music source?

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Remember: Sometimes Red Wine helps :)

C

Christopher10Author

Contributor I

I’ve tried that - im

on the Sonos chat line with a. Rep as we speak!

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UKMedia