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ginnyfish
Contributor I
Oct 30, 2017 5:18 PM UTC
Question

Alexa no longer hears me on my new Sonos One...

So, I set it up and all worked great. Now though, there is no response when I say Alexa. I have tried diffent commands but it’s like the mic isn’t working. The Sonos still works with the app. I can’t work out how to factory reset the thing? Does anyone know how?
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14 replies

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UKMedia
UKMedia
Oct 31, 2017 7:16 AM UTC
Hi M Walter

You could try the actions in my last post in this thread:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-ones-not-playing-music-6793208/index1.html#post16161322
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Remember: Sometimes Red Wine helps :)
    M Walter
    Trending Lyricist I
    Nov 1, 2017 4:46 AM UTC
    Brillian, UKMedia, that did it! 😃 I performed factory reset on the One and before re-setting it back up, I removed the Sonos skill from the Alexa app and deregistered the Sonos devices.

    My guess is that since I had received and initially setup the One before I received my first Alexa device (an Echo Plus which just shipped), some unrecoverable bug was hit which prevented the microphone from functioning (and/or proper Alexa integration). Order matters?

    In any event, thank you!!
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    UKMedia
    UKMedia
    Nov 1, 2017 8:09 AM UTC
    Glad to help 🙂
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    Remember: Sometimes Red Wine helps :)
    rsavvy
    Lyricist I
    Jan 27, 2018 8:38 PM UTC
    Perhaps its asking too much, but the existence of a microphone button would be welcome information to a newby like me. My cleaners apparently touched the top of my new Sonos One, and the microphone stopped working. Only after poking around and seeking help on this forum did I learn that there IS a mic power button. No indication anywhere else that I can find. After reading the responses above I picked up the unit to examine it and accidentally turned it back on. I miss the days when a product came with a description of the controls.
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