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ginnyfish
Contributor I
October 30, 2017
Question

Alexa no longer hears me on my new Sonos One...

  • October 30, 2017
  • 14 replies
  • 1134 views
So, I set it up and all worked great. Now though, there is no response when I say Alexa. I have tried diffent commands but it’s like the mic isn’t working. The Sonos still works with the app. I can’t work out how to factory reset the thing? Does anyone know how?
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14 replies

UKMedia
UKMedia
October 30, 2017
Sorry for an obvious question but is the light still on under the microphone symbol on the top of the Sonos 1? It's easy to turn it off - I have 🙂 Check in the Alexa app Setting-History that it is hearing your commands.

Let me know how you get on.
Remember: Sometimes Red Wine helps :)
ginnyfishAuthor
Contributor I
October 30, 2017
Hi UKMedia. No it’s not. How do I turn the mic back on? I didn’t know you could turn it off. I hadn’t nosiest because had the light settings off. Looked in the app, as she doesn’t seam to be hearing me (I can only see commands to my dot which is working fine).
jgatie
jgatie
October 30, 2017
There is a button on the top of the unit that turns the microphone on and off.
ginnyfishAuthor
Contributor I
October 30, 2017
Oh yes, I’m such an idiot...
ginnyfishAuthor
Contributor I
October 30, 2017
Can I turn off that light without turning off the mic? It’s annoying at night.
Ryan S
Ryan S
Retired Sonos Staff
October 30, 2017
Can I turn off that light without turning off the mic? It’s annoying at night.
No. That light is hardware linked to the microphone and cannot be worked around by software. This is designed as a security feature for people worried about when the microphone might be on or off. If the light is on, the microphone has power.

If it's bothering you at night you might want to look into covering it with something.
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melvimbe
melvimbe
October 30, 2017

If it's bothering you at night you might want to look into covering it with something.

I'm picturing a sonos one with a doily laid over the top.
Danny
UKMedia
UKMedia
October 30, 2017
Glad we got this sorted...
Remember: Sometimes Red Wine helps :)
Ryan S
Ryan S
Retired Sonos Staff
October 30, 2017

If it's bothering you at night you might want to look into covering it with something.

I'm picturing a sonos one with a doily laid over the top.

I've heard of worse 🙂
Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
M Walter
Trending Lyricist I
October 31, 2017
My microphone isn't working at all. The microphone button doesn't function even though I'm fully integrated with an Echo Plus via Alexa app. If I reboot the Sonos One, I briefly see a small LED under the mic button light up before going dark.

Any ideas on how to get the microphone working?
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