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ginnyfish
Contributor I
Oct 30, 2017 5:18 PM UTC
Question

Alexa no longer hears me on my new Sonos One...

So, I set it up and all worked great. Now though, there is no response when I say Alexa. I have tried diffent commands but it’s like the mic isn’t working. The Sonos still works with the app. I can’t work out how to factory reset the thing? Does anyone know how?
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14 replies

UKMedia
UKMedia
Oct 30, 2017 5:32 PM UTC
Sorry for an obvious question but is the light still on under the microphone symbol on the top of the Sonos 1? It's easy to turn it off - I have 🙂 Check in the Alexa app Setting-History that it is hearing your commands.

Let me know how you get on.
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Remember: Sometimes Red Wine helps :)
ginnyfishAuthor
Contributor I
Oct 30, 2017 5:41 PM UTC
Hi UKMedia. No it’s not. How do I turn the mic back on? I didn’t know you could turn it off. I hadn’t nosiest because had the light settings off. Looked in the app, as she doesn’t seam to be hearing me (I can only see commands to my dot which is working fine).
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jgatie
jgatie
Oct 30, 2017 5:44 PM UTC
There is a button on the top of the unit that turns the microphone on and off.
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ginnyfishAuthor
Contributor I
Oct 30, 2017 5:45 PM UTC
Oh yes, I’m such an idiot...
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ginnyfishAuthor
Contributor I
Oct 30, 2017 5:48 PM UTC
Can I turn off that light without turning off the mic? It’s annoying at night.
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Ryan S
Ryan S
Retired Sonos Staff
Oct 30, 2017 6:30 PM UTC
Can I turn off that light without turning off the mic? It’s annoying at night.
No. That light is hardware linked to the microphone and cannot be worked around by software. This is designed as a security feature for people worried about when the microphone might be on or off. If the light is on, the microphone has power.

If it's bothering you at night you might want to look into covering it with something.
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melvimbe
melvimbe
Oct 30, 2017 7:28 PM UTC

If it's bothering you at night you might want to look into covering it with something.

I'm picturing a sonos one with a doily laid over the top.
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Danny
UKMedia
UKMedia
Oct 30, 2017 7:58 PM UTC
Glad we got this sorted...
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Remember: Sometimes Red Wine helps :)
Ryan S
Ryan S
Retired Sonos Staff
Oct 30, 2017 8:10 PM UTC

If it's bothering you at night you might want to look into covering it with something.

I'm picturing a sonos one with a doily laid over the top.

I've heard of worse 🙂
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M Walter
Trending Lyricist I
Oct 31, 2017 4:48 AM UTC
My microphone isn't working at all. The microphone button doesn't function even though I'm fully integrated with an Echo Plus via Alexa app. If I reboot the Sonos One, I briefly see a small LED under the mic button light up before going dark.

Any ideas on how to get the microphone working?
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