Contributor I

Answered

Alexa is not working on Sonos One

Forum|Forum|8 years ago
January 4, 2018
29 replies
98495 views

I set up the Sonos One two weeks ago and it connected fine to our existing Sonos system. Alexa voice was also working well. The Sonos One was unplugged for several days, and when I started it back up, Alexa did not respond, It appears that the voice services in the Sonos and Alexa apps on my Android phone are active. The system plays music just fine via the Sonos app.

Any ideas on what might be wrong?

Thank you in advance...
SDK

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by UKMedia

I set up the Sonos One two weeks ago and it connected fine to our existing Sonos system. Alexa voice was also working well. The Sonos One was unplugged for several days, and when I started it back up, Alexa did not respond, It appears that the voice services in the Sonos and Alexa apps on my Android phone are active. The system plays music just fine via the Sonos app.

Any ideas on what might be wrong?

Thank you in advance...
SDK

Can you check that the small white round light is still showing on the top of the speaker? If not, you've turned the mic off by accident - just touch the mic symbol to turn back on.

Show previous replies

Ken_Griffiths

bgoldie,

Good to hear you managed to sort it.

G

george2064

Contributor I

I disabled Alexa skill and re-enabled it .. now Alexa does not see the speakers, they are on the same wifi network, but nothing. Every time I press the speaker button the light is not staying on.

Now what?

Ken_Griffiths

I disabled Alexa skill and re-enabled it .. now Alexa does not see the speakers, they are on the same wifi network, but nothing. Every time I press the speaker button the light is not staying on.

Now what?

It sounds like you may need to switch on the mic on the top of your speaker. Have you checked that it is enabled?

G

george2064

Contributor I

I did try to turn it on (by pressing it) but it will stay on and it makes a "boing" sound and stays off.

Ken_Griffiths

I did try to turn it on (by pressing it) but it will stay on and it makes a "boing" sound and stays off.

Does the mic light stay, on if you give it a “quick tap”, rather than a “press”? ...if not, then goto the Sonos “Room Settings” for the speaker and toggle off/on the 'speaker touch controls' button option and then try again.

D

Dell Mcinnes

Lyricist I

I have disabled skills removed from Sonos and from Alexa app nothing work. Alexa responds and says she is playing the requested music on spotfiy and then keeps playing the same track. Also she will not skip or stop playing music. Totally frustrated have tried everything ☹️. Please don’t suggest I have a glass of wine

Ken_Griffiths

Perhaps try ending the 'current session’ and also then clearing any room queue from within the Sonos One’s ‘now playing’ screen within the Sonos App and see if that maybe resolves it. If not, then have that glass of wine.🍷

C

Christopher12

Lyricist I

Long time Sonos and long time Alexa user here. First time I setup my Sonos One, it took hours to get Alexa + Spotify + Flash briefing working

Moderator edit: Removed spam link

E

Edloe

Lyricist I

OK. After hours upon hours of resetting Donos and Alexa. No progress. Unplugged and decided to throw it out.

THEN!!!!
on a lark I decided to plug it in and try one more time.

Plugged it in. Waited a few minutes and said “ Alexa! Can you hear me?” SHE ANSWERED and said “Yes, I hear you.” Then, everything worked.

Now, the only way to wake her is to say “ Alexa. Can you hear me”.

Go figure.

Sign up

Login to the community