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SDK
Contributor I
January 4, 2018
Answered

Alexa is not working on Sonos One

  • January 4, 2018
  • 29 replies
  • 98495 views
I set up the Sonos One two weeks ago and it connected fine to our existing Sonos system. Alexa voice was also working well. The Sonos One was unplugged for several days, and when I started it back up, Alexa did not respond, It appears that the voice services in the Sonos and Alexa apps on my Android phone are active. The system plays music just fine via the Sonos app.

Any ideas on what might be wrong?

Thank you in advance...
SDK
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    Best answer by UKMedia
    I set up the Sonos One two weeks ago and it connected fine to our existing Sonos system. Alexa voice was also working well. The Sonos One was unplugged for several days, and when I started it back up, Alexa did not respond, It appears that the voice services in the Sonos and Alexa apps on my Android phone are active. The system plays music just fine via the Sonos app.

    Any ideas on what might be wrong?

    Thank you in advance...
    SDK

    Can you check that the small white round light is still showing on the top of the speaker? If not, you've turned the mic off by accident - just touch the mic symbol to turn back on.

    29 replies

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    k9kids
    k9kids
    Trending Lyricist I
    March 21, 2018
    Already tried that.

    Diagnostic number is: 1723655757

    Any input is appreciated.

    John
    A day without music is boring
    Jeff S
    Jeff S
    Retired Sonos Staff
    March 21, 2018
    Already tried that.

    Diagnostic number is: 1723655757

    Any input is appreciated.

    John

    Your diagnostic shows that the Sonos One's microphone is disabled. Do you see the small white light on top of the Sonos One near the microphone symbol? You can tap the microphone symbol to toggle the light on and off. With the light on, see if you can get the voice commands to respond.
    Help others find useful content by clicking the like button and selecting the best answer to your question.
    k9kids
    k9kids
    Trending Lyricist I
    March 22, 2018
    Jeff,

    All is well now. Working perfectly.

    I mistook the center status button for the Mic button. I’ve got the unit in a bookshelf and it is difficult to see the complete top of the speaker.

    Embarrassing for sure.???

    Thanks again,

    John
    A day without music is boring
    Jeff S
    Jeff S
    Retired Sonos Staff
    March 22, 2018
    Jeff,

    All is well now. Working perfectly.

    I mistook the center status button for the Mic button. I’ve got the unit in a bookshelf and it is difficult to see the complete top of the speaker.

    Embarrassing for sure.???

    Thanks again,

    John

    No worries, John. It's good to hear that things are working.
    Help others find useful content by clicking the like button and selecting the best answer to your question.
    jjddc1
    Lyricist I
    May 15, 2018
    I am having similar issues. I initially set up Sonos 1 fine, Alexa worked. Moved to new room and not working. I have checked device is in Alexa app. I have deleted and redownloaded Alexa and Sonos app. I have re-added the Sonos one to my account, I have checked the microphone at the top of the ONE. Nothing is working. when Sonos goes to the Alexa app to enable, it shoots over to the amazon app and then back to Sonos app asking to connect the Alexa app and does this over and over again.
    UKMedia
    UKMedia
    May 18, 2018
    I am having similar issues. I initially set up Sonos 1 fine, Alexa worked. Moved to new room and not working. I have checked device is in Alexa app. I have deleted and redownloaded Alexa and Sonos app. I have re-added the Sonos one to my account, I have checked the microphone at the top of the ONE. Nothing is working. when Sonos goes to the Alexa app to enable, it shoots over to the amazon app and then back to Sonos app asking to connect the Alexa app and does this over and over again.

    Please try section 2 in the Answer to this post:

    https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126

    Let us know how you get on.
    Remember: Sometimes Red Wine helps :)
    Chiefie1
    Lyricist I
    September 16, 2018
    Also have this issue, tried all suggestions with no progress. Submitted diagnostic #1690441196

    Help please
    bgoldie
    Lyricist I
    October 15, 2018
    I'm having the same issue. Was working fine until I changed my network settings. Now my Sonos One works fine through spotify or Sonos apps, but won't play music via voice command. I disabled/re-enabled the Sonos skill in the Alexa app, and now it thinks the skill is no longer enabled (even though it is according to the Alexa app). Then I did a factory reset on the unit and re-installed. Still the same issue. I did not log-out and remove every Amazon owned app (I've got many phone, computers, tablets, and echo devices and that would be a nightmare). I submitted diagnostic report 868345569. Sonos staff, please help!!
    Ken_Griffiths
    Ken_Griffiths
    October 15, 2018
    Bgoldie,

    Go back to the Alexa App, smart-home "devices" and remove all the instances of your Alexa speaker (Room Name) and then ask alexa to rescan for devices. Then in the Sonos App 'room settings' for the speaker ensure the device is linked to your Amazon account.

    Then try the alexa voice control again.
    bgoldie
    Lyricist I
    October 15, 2018
    I figured out what was wrong. I had two Sonos "systems", one at my work, and one at home. Each had a different sonos login. When I added the Sonos skill to Alexa, I put in the wrong login and so it was connecting to the other Sonos system. All seems to be working now. What a nightmare though!! Thanks for the help, KG.
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