Alexa is not working on Sonos One

Already tried that.

Diagnostic number is: 1723655757

Any input is appreciated.

John

Already tried that.

Diagnostic number is: 1723655757

Any input is appreciated.

John

Your diagnostic shows that the Sonos One's microphone is disabled. Do you see the small white light on top of the Sonos One near the microphone symbol? You can tap the microphone symbol to toggle the light on and off. With the light on, see if you can get the voice commands to respond.

Jeff,

All is well now. Working perfectly.

I mistook the center status button for the Mic button. I’ve got the unit in a bookshelf and it is difficult to see the complete top of the speaker.

Embarrassing for sure.???

Thanks again,

John

Jeff,

All is well now. Working perfectly.

I mistook the center status button for the Mic button. I’ve got the unit in a bookshelf and it is difficult to see the complete top of the speaker.

Embarrassing for sure.???

Thanks again,

John

No worries, John. It's good to hear that things are working.

I am having similar issues. I initially set up Sonos 1 fine, Alexa worked. Moved to new room and not working. I have checked device is in Alexa app. I have deleted and redownloaded Alexa and Sonos app. I have re-added the Sonos one to my account, I have checked the microphone at the top of the ONE. Nothing is working. when Sonos goes to the Alexa app to enable, it shoots over to the amazon app and then back to Sonos app asking to connect the Alexa app and does this over and over again.

I am having similar issues. I initially set up Sonos 1 fine, Alexa worked. Moved to new room and not working. I have checked device is in Alexa app. I have deleted and redownloaded Alexa and Sonos app. I have re-added the Sonos one to my account, I have checked the microphone at the top of the ONE. Nothing is working. when Sonos goes to the Alexa app to enable, it shoots over to the amazon app and then back to Sonos app asking to connect the Alexa app and does this over and over again.

Please try section 2 in the Answer to this post:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126

Let us know how you get on.

Also have this issue, tried all suggestions with no progress. Submitted diagnostic #1690441196

Help please

I'm having the same issue. Was working fine until I changed my network settings. Now my Sonos One works fine through spotify or Sonos apps, but won't play music via voice command. I disabled/re-enabled the Sonos skill in the Alexa app, and now it thinks the skill is no longer enabled (even though it is according to the Alexa app). Then I did a factory reset on the unit and re-installed. Still the same issue. I did not log-out and remove every Amazon owned app (I've got many phone, computers, tablets, and echo devices and that would be a nightmare). I submitted diagnostic report 868345569. Sonos staff, please help!!

Bgoldie,

Go back to the Alexa App, smart-home "devices" and remove all the instances of your Alexa speaker (Room Name) and then ask alexa to rescan for devices. Then in the Sonos App 'room settings' for the speaker ensure the device is linked to your Amazon account.

Then try the alexa voice control again.

I figured out what was wrong. I had two Sonos "systems", one at my work, and one at home. Each had a different sonos login. When I added the Sonos skill to Alexa, I put in the wrong login and so it was connecting to the other Sonos system. All seems to be working now. What a nightmare though!! Thanks for the help, KG.