Contributor I

Answered

Alexa is not working on Sonos One

Forum|Forum|8 years ago
January 4, 2018
29 replies
98495 views

I set up the Sonos One two weeks ago and it connected fine to our existing Sonos system. Alexa voice was also working well. The Sonos One was unplugged for several days, and when I started it back up, Alexa did not respond, It appears that the voice services in the Sonos and Alexa apps on my Android phone are active. The system plays music just fine via the Sonos app.

Any ideas on what might be wrong?

Thank you in advance...
SDK

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Best answer by UKMedia

I set up the Sonos One two weeks ago and it connected fine to our existing Sonos system. Alexa voice was also working well. The Sonos One was unplugged for several days, and when I started it back up, Alexa did not respond, It appears that the voice services in the Sonos and Alexa apps on my Android phone are active. The system plays music just fine via the Sonos app.

Any ideas on what might be wrong?

Thank you in advance...
SDK

Can you check that the small white round light is still showing on the top of the speaker? If not, you've turned the mic off by accident - just touch the mic symbol to turn back on.

Chris

Lead Maestro

I would first try going into Alexa app and goto the Sonos Skill and disable it then re-enable it.

Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)

Chris

Lead Maestro

I assume if you go into sonos controller you can play music to the Sonos One.

Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)

G

greengreengrass

Contributor I

To tag onto this issue..... I disabled sonos skill and re-enabled and that worked to some degree! Thanks Chris. So far only the Sonos One will work with a voice command. When I tell Alexa to "add living room" she doesn't know what I'm talking about. The various rooms do show up in the "smart home" section of the Alexa app because I did add them. They appear to be enabled and they do all work via the sonos app. I appreciate any help as I've worked on this for hours and hours.

G

greengreengrass

Contributor I

Another note. Prior to this fix, I could say "Alexa, play music" and she would respond with something like, "Here's a song i think you might like...." and then dead silence. She could, however, tell me the weather.

UKMedia

To tag onto this issue..... I disabled sonos skill and re-enabled and that worked to some degree! Thanks Chris. So far only the Sonos One will work with a voice command. When I tell Alexa to "add living room" she doesn't know what I'm talking about. The various rooms do show up in the "smart home" section of the Alexa app because I did add them. They appear to be enabled and they do all work via the sonos app. I appreciate any help as I've worked on this for hours and hours.

It's not possible to group rooms via voice control at present, this needs to be done in the Sonos App. Then if you ask Alexa to play music to any speaker in the group, it will output to the entire group.

Remember: Sometimes Red Wine helps :)

UKMediaAnswer

I set up the Sonos One two weeks ago and it connected fine to our existing Sonos system. Alexa voice was also working well. The Sonos One was unplugged for several days, and when I started it back up, Alexa did not respond, It appears that the voice services in the Sonos and Alexa apps on my Android phone are active. The system plays music just fine via the Sonos app.

Any ideas on what might be wrong?

Thank you in advance...
SDK

Can you check that the small white round light is still showing on the top of the speaker? If not, you've turned the mic off by accident - just touch the mic symbol to turn back on.

Remember: Sometimes Red Wine helps :)

Chris

Lead Maestro

You would say Alexa play music on living room”

Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)

A

alphakam

Lyricist I

I read on a different thread to check the top of the Sonos unit and to tap the microphone to make sure that it is on (in the "arc of dots" on the top of the unit, there should be a lit up dot right across from the microphone; if you don't see it, tap the microphone icon on the top to turn the microphone back on). Lit up = ON. No dot showing = OFF. This worked for me! Easy fix.

k9kids

Trending Lyricist I

Can't get Alexa to work on mine. Mic is on and disabled/enabled the Sonos skill. Still no Alexa.

How to send Sonos a diagnostic report to take a look at.

Acting like a Sonos Play:1. Can play music manually no problem.

John

A day without music is boring

Jeff S

Retired Sonos Staff

Can't get Alexa to work on mine. Mic is on and disabled/enabled the Sonos skill. Still no Alexa.

How to send Sonos a diagnostic report to take a look at.

Acting like a Sonos Play:1. Can play music manually no problem.

John

Hi John,

Have you tried discovering devices again in the Alexa app? This may help Alexa find your Sonos One and get things working. If not, here's how to submit a diagnostic report. Reply here with the number and I'll take a look.

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