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Contributor I
November 8, 2017
Answered

Alexa in canada

  • November 8, 2017
  • 56 replies
  • 20242 views
When will Alexa be available in Canada?
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Best answer by Ryan S
Hi everyone, I just made the announcement for 8.4 which includes Alexa on Sonos in Canada.

Available today, English language control for Amazon Alexa is on the Sonos One in Canada. You can go to the More tab in your Sonos app and tap Voice Services to enable Alexa on your Sonos One.

The beta of our Sonos Skill for Alexa is now available in Canada as well, which you can install and use to wirelessly send commands from your Amazon Echo or Dot devices to your Sonos players.

To get started, enable the Sonos skill in your Alexa app.


Please note Amazon Music isn't quite ready on Sonos in Canada. More details can be found here.

56 replies

Lyricist II
December 14, 2017
Fixing this was easy actually. Change your Alexa app location to somewhere in the states and then update you Sonos profile to somewhere in the states. I just got my Sonos Ones working in Canada. BAM!
Avid Contributor II
December 21, 2017
Can anyone shed some light here? I got my Echo dots setup a few weeks ago here in Canada, but at the time was only able to install the Alexa Sonos skill by "moving" my Amazon account device registration to USA temporarily. Spotify integration has been working nicely, with the exception of asking to play music by genre "I can't find any Christmas music on Spotify". It seems others have experienced this issue, and it seems to be an issue with the registration locations for the accounts (mine are all currently set back to Canada). I previously had my Echo device language set to "English (Canada)", but changing this to English (USA) resolved the issues I was having with a separate alexa skill, however it didn't fix this Spotify integration issue.
Lyricist II
December 21, 2017
My understanding is that alexa’s Spotify skills are a bit limited at the moment. Mine always plays Christian rock music...
Lyricist I
January 3, 2018
Hi, I am a happy Sonos user as well as many other automation devices including Harmony Hub and recently Echo Gen 2 and Alexa. My goal was to use Alexa as the voice prompt for all other integrated home automation. The Sonos speaker is far superior to Echo so I was planning to use Sonos as the main speaker in the Kitchen where the Echo also sits. Was disappointed when so many skills and features were missing from Alexa in Canada.

I started to post a lot on Echotalks.org and got them to open up a separate Category for the support for the Canadians using Echo.

I encourage Sonos to proceed with the Canadian skills roll out like others have such as Harmony. I did get Sonos to work through Harmony Hub and Alexa but it was a bit complex.

However, some users might want to setup the Echo as a US device like I did where you can have the best of the US features as well as Canadian local awareness. Through this method I also got the Sonos skill to work quite well. Now I can just ask Alexa to play any song on My kitchen sonos.

You can see more details at the link below or just go to Echotalk.org and look for the Maple Leaf Canadian Support section.

http://www.echotalk.org/index.php/topic,3263.0.html
Lyricist I
January 6, 2018
When is Alexa skill for Sonos going to be in Canada, why is the engineering so complex that it takes this long to role out as you already have it
Trending Lyricist I
January 25, 2018
Indeed. How about an update on when this will work in Canada.
Lyricist I
January 25, 2018
Yes! I bought Amazon instead of Goolge home for this feature. If this already works in the US then what is the hold up?
jgatie
January 25, 2018
Yes! I bought Amazon instead of Goolge home for this feature. If this already works in the US then what is the hold up?

The holdup is they have to integrate and test the Sonos cloud with the Amazon cloud in Canada and prepare for millions of new possible users. It is an infrastructure thing. It's not a simple matter of flipping a switch.
Lyricist I
January 28, 2018
The responses are nonsense. I can take my sonos one to the US and it works as advertised but, in Canada they require additional engineering? Also, it is Alexa compatible but Amazon music is not one of the streaming services offered. I have never been more disappointed in a piece of technology.
jgatie
January 28, 2018
The responses are nonsense. I can take my sonos one to the US and it works as advertised but, in Canada they require additional engineering? Also, it is Alexa compatible but Amazon music is not one of the streaming services offered. I have never been more disappointed in a piece of technology.

Yes. The infrastructure to connect the Sonos cloud to the Amazon Canada cloud, and the ability to support the potential of hundreds of thousands of more users on that infrastructure requires more engineering.