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qwertyuiop
Contributor I
January 17, 2018

Alexa Cuts Off Start of Song

  • January 17, 2018
  • 25 replies
  • 2413 views
If I request Alexa to play a song, Alexa will talk over the first few seconds of the song. Not a huge deal, obviously, but annoying all the same. I want to hear the song in its entirety, not with Alexa's voice talking over the beginning.
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    Jeff S
    Jeff S
    Retired Sonos Staff
    December 11, 2019

    Hi christ0pher and Romonmm8,

    Thanks for reaching out. Please reproduce the issue, then submit a diagnostic report from your Sonos app. Reply here with the confirmation number and I'll take a look for you.

    If it helps diagnostic number 1994797386

    Thanks for sending in the report. I don’t see any errors in your report which would explain what’s going on. Due to the nature of this issue I think it would be best to work with our phone team on this one. Please give us a call, our number is here.

    Help others find useful content by clicking the like button and selecting the best answer to your question.
      ArchStanton
      ArchStanton
      Lyricist III
      December 12, 2019

      Update:

      After talking to Sonos via Facebook Messenger including uploading videos of Sonos & Echo Dot responding to the same songs (Sonos talking over the intro, Echo announcing song & then starting the song), I have been told that the Sonos is performing as expected. As a third party implementation of Alexa, Sonos cannot expect to have all the functionality of an Amazon device. I have put in a “feature request” for future updates, but for now your Sonos speaker (Alexa) will talk over the intro to your songs when activated by voice.

        marcthedark
        Lyricist I
        January 4, 2020

        Hi,

         

        Just got my Sonos One and the Sound Quality beats my Echo, but that Alexa is talking over the music is not acceptable at all. Why? And the “please send us diagnostics”  or “performs as expected” is BS. Why would a speaker designed for music lovers ruin the music experience on purpose?

        It should be pretty simple to program the Sonos to start playing the Music after Alexa stopped talking. Every Echo I own does this and so does the Roav for my car.

        Get this fixed!

        upstatemike
        January 4, 2020

        I have seen this issue with other “Alexa Enabled” devices besides Sonos including Amazon’s own Link. I am curious if anybody has used an “Alexa Enabled” device that does not do this as this would be an indicator of whether the problem is something that can be solved by Sonos or if it will require a solution from Amazon.

        Local music library with carefully constructed playlists - no shuffling!, Integration with Homeseer Automation, No touch screen devices, No streaming services, No Apple products ever
        Urbanaut
        Lyricist II
        January 24, 2020

        AGREE!

         

        Sonos, seriously, sort it out? I would also like to stop Alexa announcing every single track. Period. I know what track I asked for and I do not care which service plays it, but I do want to hear the beginning of it - obviously. For me the command ‘Alexa turn off Song ID’ does not stop the announcements as it should. Alexa says it is off and then continues to talk over every song.

        Super annoying!!!!!!!

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