Contributor I

Alexa Cuts Off Start of Song

Forum|Forum|8 years ago
January 17, 2018
25 replies
2413 views

If I request Alexa to play a song, Alexa will talk over the first few seconds of the song. Not a huge deal, obviously, but annoying all the same. I want to hear the song in its entirety, not with Alexa's voice talking over the beginning.

Audio Interruptions

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C

christ0pher

Lyricist I

Did this ever get resolved? I have this issue at home and like everyone above, find it really annoying. Have only one device, sonos one, using amazon music.

R

Romonmm8

Lyricist I

I have the same issue as well.. Just added another Sonos one and it happens on both.

Jeff S

Retired Sonos Staff

Hi christ0pher and Romonmm8,

Thanks for reaching out. Please reproduce the issue, then submit a diagnostic report from your Sonos app. Reply here with the confirmation number and I'll take a look for you.

Help others find useful content by clicking the like button and selecting the best answer to your question.

R

Romonmm8

Lyricist I

will do! when I get back later this evening

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christ0pher

Lyricist I

Apologies, I missed your message, but I will try and submit a diagnostic when I get a chance over the next few days. Appreciate you trying to assist.

I am curious as to why it's needed though, as loads of people here reporting the same issue on multiple setups, someone else previously submitted a diagnostic number 9 months ago and we have no update or resolution to that.

M

milt1999

Lyricist I

I have this issue as well and I'm positive everyone has this issue using Sonos.
It really is annoying & seemingly obvious.
My Wi-Fi is fast with a solid router.

Seems a firmware update with a simple delay function would be easy to do.

Instead of asking for diagnostics, I'm assuming that at least one support person has a Sonos
product using Alexa.
Listen for yourself.

S

sbuxman

Lyricist I

If I request Alexa to play a song, Alexa will talk over the first few seconds of the song. Not a huge deal, obviously, but annoying all the same. I want to hear the song in its entirety, not with Alexa's voice talking over the beginning.

I wholeheartedly agree with this, and I notice that it's on the minds of other users alike. If SONOS can figure out how to incorporate a music service into its hardware, why not take it a step further and make sure that the beginning of the song isn't blotted out by Alexa's voice. For an audiophile, that's BIG-TIME nails on a chalkboard, and it isn't sitting well with the rest of the bunch, either. It truly spoils the enjoyment of the song and the thrill of being able to hear what one wants to hear at will, simply by asking Alexa to find and play a song...without interrupting the beginning!!

J

jauntyangle

Lyricist I

I’m also annoyed by this. Either Alexa should play the song/track after announcing what it is, or have an option to turn the announcement off and just play it.

I’m now finding myself telling Alexa to restart the song from the beginning (where thankfully she doesn’t re announce it).

ArchStanton

Lyricist III

Another Sonos user here who gets annoyed when Alexa talks over the first few seconds of a song.

Happy to submit a diagnostic to get this solved.

Via Sonos:

”Alexa, play ain’t gonna cry no more” and “she” announces what’s playing whilst the song starts in the background.

Via Amazon Echo Dot:

”Alexa, play ain’t gonna cry no more” and “she” announces the song before it subsequently plays. No interference.

Help please.

Thanks

Nick.

ArchStanton

Lyricist III

Hi christ0pher and Romonmm8,

Thanks for reaching out. Please reproduce the issue, then submit a diagnostic report from your Sonos app. Reply here with the confirmation number and I'll take a look for you.

If it helps diagnostic number 1994797386

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