Contributor III

Alexa cannot hear me via Sonos ones

Forum|Forum|8 years ago
February 27, 2018
14 replies
2954 views

I have just purchased two Sonos one , having previously owned an Homepod - while the sound of the two ones combined is indeed better than the Homepod , I am VERY disappointed with the responsiveness. It is like Alexa cannot hear me when I have the music on.. we seriously have to shout to get hurt when the music is at half volume... the homepod would pick our voices up from another room...

Is this something that will be improved overtime ? Is anyone else having the same problem?

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walterbkeen

Lyricist I

Also have the same problem.
Bought it to replace an echo dot in our master bath. After the music starts i literally have to scream at the play one to get it to respond.

Master T

Prodigy I

@freuk74 - Be sure your Sonos Ones are updated to the latest firmware, then try turning the mic on each of them off and then back on again. This will likely solve the problem, but you may have to occasionally cycle the on/off switch again, at least until Sonos issues a fix for this known issue.

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freuk74Author

Contributor III

I have tried. Still need to scream. Just disappointing after the HomePod being so responsive. Let’s hope it gets improved with time. I would have expected both speakers to have their mics working at any time !!!

Master T

Prodigy I

In that case, I'd probably contact Sonos support. I tend to play my music at a fairly high volume, and only occasionally have an issue getting the Sonos Ones to respond. If I have to yell at them, I know it's time to cycle the mic button again.

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freuk74Author

Contributor III

I am not sure what they would do and I didn’t purchase it from Sonos direct but will give it a try 🙂

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RGranada

Trending Lyricist I

I have the same exact issue: a sonos one replacing an echo in the master bath. I love the audio from the Sonos, but literally having to yell at the speaker, standing directly over it with no response is ridiculous. Keeping this thread alive so Sonos can fix it.

Master T

Prodigy I

As noted elsewhere, try turning the mic off and then on again. That will usually restore the sensitivity of the Sonos One, at least until Sonos releases a permanent fix.