Contributor III

Alexa cannot hear me via Sonos ones

Forum|Forum|8 years ago
February 27, 2018
14 replies
2954 views

I have just purchased two Sonos one , having previously owned an Homepod - while the sound of the two ones combined is indeed better than the Homepod , I am VERY disappointed with the responsiveness. It is like Alexa cannot hear me when I have the music on.. we seriously have to shout to get hurt when the music is at half volume... the homepod would pick our voices up from another room...

Is this something that will be improved overtime ? Is anyone else having the same problem?

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rod_sharp

Lyricist II

My wife has to scream at it to work while playing music. Often the dot in the kitchen will "Hear:" first and complete. My lower tone works better. Any thing I can do now. Aug 2018

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rod_sharp

Lyricist II

Alexa still quite deaf if sonos one is playing. Stand over it and scream. When going to fix. While you are at it what about truplay for android. Just sell a standard mic to plug into our phones.

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SOCalistic

Renowned Enthusiast I

Stereo paired HomePods are dramatically better than the 1's or One's and also better than stereo Play 5's for music quality while being quite a bit cheaper than Play 5's. That and the highly sensitive microphone are why I still use them and Sonos. The microphones on my Beam seem a lot better than the One's.

kpsavage

Lyricist III

Fix works with Beam as well. Turn mic off turn mic on.
Seems to have been around for a while any ideas when it will be fixed? Or like most electrical stuff it all needs to be turned off then on again at some stage.

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