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Best answer by Corry P

Currently, Apple Podcasts are not supported on Sonos

As an Amazon Echo (or similar) will use it’s Apple Podcast Skill to play podcasts, it just accesses your Apple account to play. 

Alexa running on a Sonos device will ask Alexa servers (which parse your voice command) to pass a streaming link to the non-Alexa part of the speaker (the Sonos firmware), but as a Sonos device can’t access Apple Podcasts directly, the link doesn’t work and the speaker doesn’t play.

Essentially, Sonos is willing to play anything our music partners allow us to play. I would suggest you get in touch with Apple and give them some feedback on this matter - the more people who do so, they more likely they are to action such a change.

Similarly, Amazon decide what Skills are viable on 3rd-party devices running Alexa, such as Sonos speakers. Having said that, if Apple separate Apple Music and Apple Podcasts (and the two apps would suggest they do) a Sonos speaker would still need access to the Apple Podcast servers before Alexa’s Apple Podcast skill would work.

21 replies

Simon B
Simon B
Retired Sonos Staff
September 5, 2020

Hi @Philip_16, thanks for reaching out about your concern about Alexa not playing from the Apple podcast to your Sonos speaker, I’ll ask some questions to further check on this issue.

  • How does Alexa respond after saying the command?
  • Does Alexa respond the same on other music Services?
  • Did it work on the past or when did it start happening?
  • Are there any changes made on the settings on the Alexa or Sonos App before this happened?

If you need help or questions with any other information, Please be sure to let us know.

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Philip_16
Philip_16Author
Contributor II
September 6, 2020

Here is the answers to your questions:

  1. “you’ll need a connected accessory to play apple podcasts on this device”
  2. no, Pandora works fine
  3. never tried it before
  4. no changes

Thanks for the help!

 

 

Philip_16
Philip_16Author
Contributor II
September 7, 2020

@Simon B any thoughts?

Simon B
Simon B
Retired Sonos Staff
September 8, 2020

Hi @Philip_16, thanks for the update and the information that you provided. We’ll try to do some troubleshooting steps and check if this would work, if not, then we’ll take this further with our phone support team. 

I would like to recommend the following steps based on the order it is provided. Here is the complete guide on how to perform the steps below.

  1. Log out of ALL Amazon-related apps which are and not limited to the following. (Amazon Prime, Amazon Shopping, Amazon Alexa, etc.) 
  2. Open the Amazon Alexa app and disable the Sonos Skill.
  3. De-register any Sonos product on the Alexa App.
  4. Open the Sonos App.
  5. Remove Alexa Voice service.
  6. Force close Sonos app.
  7. Force close the Alexa App.
  8. Reopen the Sonos App. Add Alexa as voice service.
  9. Open Alexa app Add Sonos as skill
  10. Register Sonos speaker
  11. Add music service.
  12. Test to check if it works.
  13. Submit a diagnostic to capture all information performed on the Sonos devices.

Let me know your thoughts with the advice above.

We're here to answer any further questions you have.

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antjessop
Contributor I
October 29, 2020

Any update on whether or not this worked? 

Simon B
Simon B
Retired Sonos Staff
October 29, 2020

Hi @antjessop, Thank you for reaching out and welcome to the community. Let’s wait for the response of the original poster if it worked. Are you having the same issue? If you have any questions or run into any issues, please do not hesitate to contact us. We are always happy to assist you.

The Sonos community is always here to help.

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antjessop
Contributor I
October 30, 2020

I get the response “Apple Podcasts is not supported on this device” when I ask Alexa to play something on my Sonos One. I have a UK Alexa and Apple account. Should I try the steps above?

    Simon B
    Simon B
    Retired Sonos Staff
    October 30, 2020

    Hi @antjessop, thanks for the update. About your question. You can try the troubleshooting above. But if it still doesn’t work, then we’ll take this further to check what’s causing that error message. 

    If you have other questions with your Sonos products, feel free to reach out.

    We're here to answer any further questions you have.

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    antjessop
    Contributor I
    October 30, 2020

    I have an Echo Dot in another room which works fine with Apple Podcasts. I will try the above steps tomorrow and get back to you.

    Simon B
    Simon B
    Retired Sonos Staff
    October 30, 2020

    Hi @antjessop, thanks for the quick update. If you have any questions or run into any other issues, please do not hesitate to contact us. We are always happy to assist you.

    The Sonos community is always here to help.

    Help others find useful content by clicking the like button and selecting the best answer to your question
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