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Best answer by Corry P

Currently, Apple Podcasts are not supported on Sonos

As an Amazon Echo (or similar) will use it’s Apple Podcast Skill to play podcasts, it just accesses your Apple account to play. 

Alexa running on a Sonos device will ask Alexa servers (which parse your voice command) to pass a streaming link to the non-Alexa part of the speaker (the Sonos firmware), but as a Sonos device can’t access Apple Podcasts directly, the link doesn’t work and the speaker doesn’t play.

Essentially, Sonos is willing to play anything our music partners allow us to play. I would suggest you get in touch with Apple and give them some feedback on this matter - the more people who do so, they more likely they are to action such a change.

Similarly, Amazon decide what Skills are viable on 3rd-party devices running Alexa, such as Sonos speakers. Having said that, if Apple separate Apple Music and Apple Podcasts (and the two apps would suggest they do) a Sonos speaker would still need access to the Apple Podcast servers before Alexa’s Apple Podcast skill would work.

21 replies

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Philip_16
Philip_16Author
Contributor II
November 7, 2020

@Simon B 

I did all the requested steps and submitted the diagnostics. It didn’t change anything. Apple Podcasts still does not work, but other podcast Alexa skills do work. 

    Simon B
    Simon B
    Retired Sonos Staff
    November 7, 2020

    Hi @Philip_16, thanks for the update and for trying some troubleshooting steps to resolve this issue. Since it’s still not working properly, I'll ask you to kindly contact our phone support team for further assistance and more in-depth troubleshooting steps. They may request remote access to your controller device and give additional options to this issue. 

    Let us know what you have in mind with the advice above.

    The Sonos community is always here to help.

    Help others find useful content by clicking the like button and selecting the best answer to your question
    gbser
    Lyricist I
    November 30, 2020

    Same situation here “Apple Podcasts is not supported on this device”. It would really help during the pandemic to have it work. Thank you.

    Simon B
    Simon B
    Retired Sonos Staff
    December 1, 2020

     Hi @gbser, Thank you for reaching out, and welcome to the community. Sorry to know that you have the same issue with your podcasts, I want to ask if have you tried the following troubleshooting steps above so we can check if that will work?

    Let us know what you have in mind with the advice above.

    The Sonos community is always here to help.

    Help others find useful content by clicking the like button and selecting the best answer to your question
    ggoldenberg
    Lyricist I
    December 6, 2020

    I have the exact same issue with my brand new Sonos Move.  The Apple Podcast skill works fine on my Echo Dot, but when I try the exact same Alexa command on the Sonos it fails with “Apple Podcasts is not supported on this device”.  All the other Alexa commands I’ve tried on the Sonos work as expected, so this seems to be a issue with the Sonos/Alexa/Apple Podcast skill combination.

    Simon B
    Simon B
    Retired Sonos Staff
    December 8, 2020

    Hello there @ggoldenberg, Thanks for reaching out, and welcome to the community. Sorry to know that you have the same issue as the others on this thread. Have you tried to do the troubleshooting steps posted above? To check if that will work for you. 

    Keep us posted on how it goes and we're here to answer any further questions you have.

    Help others find useful content by clicking the like button and selecting the best answer to your question
    antjessop
    Contributor I
    December 28, 2020

    Hi. I finally got around to trying the steps above and it didn’t work.

    Ken_Griffiths
    Ken_Griffiths
    December 28, 2020

    Might this be a case that the Apple Podcast ‘skill’ is currently only designed to work on Amazon echo products only and is not available on 3rd Party Alexa ‘enabled’ speakers? There are quite a few ‘skills’ that do not work on 3rd party speakers, or so I thought. 

     

    There is a list of ‘initial’ compatible Alexa ‘skills’ that worked with Sonos here:

    https://en.community.sonos.com/announcements-228985/sonos-one-now-supports-many-more-popular-alexa-skills-6806792?postid=16231422#post16231422

     

    It was not however updated on any regular basis, so I’m not sure about the Apple Podcasts skill.:thinking:

    antjessop
    Contributor I
    December 28, 2020

    That’s what I was thinking.

    ecr80
    Lyricist II
    January 11, 2021

    Got the same issue on all my Sonos smart speakers 

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