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Wilkens83
Contributor I
June 28, 2018
Answered

Alexa can't find any music artists

  • June 28, 2018
  • 4 replies
  • 7731 views
Hi, i have 3 sonos one in my living room which have always worked perfectly but suddenly Alexa can't find any music artists, only playlists. So when I say Alexa play Metallica, she just reply i could not find any songs by Metallica. I have an English amazon account, and all my devices have an english adress in the alexa app. I think everything is installed correct. Skills as well are correct installed. Please help me get alexa back to normal.
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    Best answer by Wilkens83
    Hi

    I do not know what happened, but I reconnected all my skills and apparently that has worked, because now she finds Metallica. I did not have to unplug anything, so that is really nice. Thank you for your help.

    4 replies

    UKMedia
    UKMedia
    June 30, 2018
    Hi

    Have you booted your Router recently?

    Can you open Alexa App>Settings>History and confirm that she heard you correctly? I suggest that you Disable then Re-enable the Sonos skill. Let us know how you get on.
    Remember: Sometimes Red Wine helps :)
    Wilkens83Author
    Contributor I
    July 1, 2018
    Hi, yes i actually did, but the problem started before I got a new Router. I tried to disable and reable the skills, and discovered my devices, but still no Metallica. In the history I can see that she is hearing me correctly.
    UKMedia
    UKMedia
    July 1, 2018
    Can you please power down these devices in this order, letting each complete their boot sequence before moving to the next

    - Router
    - Any wired network switches
    - Any wired Sonos devices
    - All other Sonos devices
    - All other connect network devices - Yes I know this is a pain!

    I suspect that you have some duplicate IP addresses and the above process will resolve them. If this fixes your problem, I suggest that you reserve IP addresses for your Sonos products in your router settings using the address range of 192.168.0.200 and upwards
    Remember: Sometimes Red Wine helps :)
    Wilkens83AuthorAnswer
    Contributor I
    July 3, 2018
    Hi

    I do not know what happened, but I reconnected all my skills and apparently that has worked, because now she finds Metallica. I did not have to unplug anything, so that is really nice. Thank you for your help.
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