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naqqash
Contributor I
December 28, 2017
Question

Alexa App is not shown under the voice services in Sonos App

  • December 28, 2017
  • 14 replies
  • 3348 views
Hi,

I am trying to setup Alexa voice control but under the "Voice Service" according to the guides I should be able to see "Amazon Alexa App" which then I can add. Same way as I have added e.g. Spotify under Music Services.

I have installed Alexa App as well but unfortunately, I cannot find any Alexa App option. It is always redirecting me to a help page which looks like below.

1)



Then I click on "Learn more" and it redirects me to this page,

2)



When I click on the second option "Setup voice control on your sonos one" it direct me to the page below.

3) When I click "Set it up now" it redirects me to the same initial page.



Even in the Browse window it is now showing me any voice control option.



As far as I have understood I do not need any amazon device such as dot, echo etc. to setup the sonos. I have reinstalled the app as well but still it does not show the alexa app.

Any suggestions?

Regards,
Naqqash
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    14 replies

    Show previous replies
    mclindsay
    Lyricist III
    January 4, 2018
    Have you tried the steps I posted above. I was surprised that the remedy was in the Alexa app not the Sonos app. Failing that email Sonos Tech support or ring them on the free phone number. They are very keen to help and will remote in to your system to see where it’s going wrong, if need be.
    Markjq
    Contributor I
    January 16, 2018
    Has anyone gotten an update from tech support? I've deleted and re-installed the Sonos and Alexa apps and it still won't recognize Alexa app in the voice settings.

    same. I've tried everything here.
    cruiser607
    Lyricist I
    January 16, 2018
    I had the same issue ...

    Problem on my side were my profile settings. I reside in New Zealand but do use Alexa with my German Amazon account. Changing my SONOS profile to "Germany" brought Alexa back to available voice services.

    Hope that helps.
    vDunninger
    Lyricist I
    March 7, 2018
    You should only be able to see the Alexa app under voice services if you have a Sonos One, not a Play 1 (they are different). To use Alexa on a Play 1 you also need an echo.
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